Sashy
Turn Google reviews into customer experience insights
23 followers
Turn Google reviews into customer experience insights
23 followers
Sashy helps you improve your customer experience by analyzing Google reviews with AI, providing actionable insights to improve satisfaction.
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Hi Product Hunt,
I'm Robert, I built Sashy. I took a data science bootcamp last year and noticed that language models like ChatGPT were being used to generate text, but not many people were using them to extract valuable data from human-readable text.
I started brainstorming: where is there valuable information stored in natural language?
That’s when I came up with the concept of classifying review comments and analysing them to detect trends. But from my experience working in business development, I knew that this analysis had to be tied back to real-world financial impact for it to actually matter to a business.
So I first worked out how much each review comment affects a business’s overall rating. From there, you can figure out which categories have the highest impact on ratings – things like Staff Service, Facilities Cleanliness, and so on.
Before the arrival of language models, even just a year or two ago, there was no effective way to do this. To connect these insights to actual financial impact, I found a study showing that a 1-star change in a business’s online rating leads to roughly a 10% change in revenue. For a $1m business, that’s around $100k per year.
I am also a big believer in the opportunity to improve the world by bringing new technology to traditional businesses. I saw that firsthand from my time working in construction and manufacturing.
What Sashy does is allow business owners, from single-location shops to multi-national restaurant chains, to properly analyse their customer feedback and get a clear list of improvement actions based on the trends that impact their bottom line the most.
There are other tools that do review analysis, but they all just stop at basic sentiment analysis. I designed Sashy specifically to go deeper and tie the insights back to quantitative business impact. On top of that, we’ve made it really easy to use – we don’t access your Google Business Profile, and you can get insights for any business, including competitors or business customers, which is useful if you’re an agency or consultancy.
We hope you give it a try and see what insights it gives you in just a few minutes. Thanks for checking us out!
- Robert
@rcwhiteley Great use of LLMs for practical business problems. The shift from basic sentiment to impact analysis is smart. Can it handle non-English reviews or just English for now?
@rachitmagon Thank you. Just by nature of my prompt being in English, it converts the reviews to English. Multiple languages would be something we could do in future.
However, the input products/services will be displayed exactly as you write them. For example, this real Parisienne bakery's products are all in the original French. You can play around with it: https://sashy.ai/demo?businesses=65a0c553-6ccf-4521-86dd-5e02591f93d5
@rcwhiteley That makes sense! Thanks for the demo link, will try it out.
📊🔍 Sashy is LIVE!
Transform reviews into CX gold
✅ AI analyzes 1000s of Google reviews instantly
✅ Spot trends & pain points with visuals
✅ Auto-generates improvement plans
Stop guessing → start improving → [link] #ReviewIntel
Great app to turn reviews into happy customers!
@eliana_jordan Thank you 🙏
If you are looking for a tool that will give you a leg up on your brick-and-mortar business, this is it.
@proffa_bluelab Thank you. Democratising the benefits of AI for traditional industries.