Creatio is an AI CRM and workflow platform where people and AI agents work together β with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
Redefined agentic automation and CRM for the enterprise
Creatio 10x is LIVE: the Unlimited Enterprise Platform, uniting AI agents, CRM, and no-code into one system built for unlimited scale. AI Twin lets any employee build governed personal agents in minutes; AI Studio manages the full agent lifecycle enterprise-wide. Sharper sales forecasting, autonomous marketing agents, and real-time service AIβbacked by enterprise-grade security and governance. Unlimited users, agents, workflows, apps, and API calls. No add-on fees as you grow.
Creatio.aiThe New Era of No-Code Driven AI Automation
Launched on April 16th, 2025
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The 10x "Unlimited" Release introduces the largest set of capabilities in Creatio's history, built entirely on Creatio's AI-native platform and no-code architecture. The release focuses on three key areas: AI Twin, which enables every employee to build their own AI agents; an enhanced AI Studio for managing enterprise-scale agent fleets under a single governance model; and significantly expanded AI capabilities across sales, marketing, and service. Together, these innovations mark what Creatio calls the shift to the "Unlimited Enterprise," where AI removes the traditional constraints on growth.
"Very soon, businesses will operate 24/7, and over the next few years many organizations will become virtually unlimited in their ability to grow, because AI is removing so many of the traditional constraints. We are at the beginning of the largest enterprise software replacement cycle in decades, and Creatio is very excited to be on the forefront of these changes," said Katherine Kostereva, CEO of Creatio. "This is the biggest release in our company's history."
Building on that vision, the release introduces new capabilities across four areas:
- AI Twin
AI Twin lets every user of Creatio, whether a marketer, seller, or service agent, build their own personal AI agents in a chat-style experience and share those agents across their organization. Any agent built through AI Twin inherits the same role-based permissions and security controls already applied to that user, so every action is logged and traceable. AI Twin is included at no additional cost for existing Creatio licenses.
- Creatio AI Studio
AI Studio gives technical teams a single place to build, test, deploy, and optimize an entire fleet of agents, from personal assistants to fully autonomous agents, through Prompt Agent Designer, visual no-code tools, or the new Creatio Agent SDK for developers. All agents, however they are built, run under one governance layer, with policy enforcement, usage analytics, and support for chat, voice, video, and telephony built in natively.
- AI-Powered CRM Across Sales, Marketing, and Service
The release extends AI agents across the full customer journey: marketing teams gain agents that build segments, generate landing pages and campaign assets, and orchestrate campaigns end-to-end; sales teams get engagement sequences, AI-assisted forecasting, and field sales tools with mobile support; and service teams gain agents that triage and resolve requests across chat, voice, and video, backed by a unified view of the customer record.
- The Unlimited Enterprise
Creatio 10x extends the unlimited pricing model introduced earlier this year: unlimited users, unlimited agents, unlimited applications, and unlimited API calls, with no additional licenses required to use AI Twin or AI Studio.
"This shifts the role of IT from being the one saying no, and the one trying to put up so many gates that it prevents innovation, to being an enabler of innovation," said Burley Kawasaki, Global VP of Product Marketing and Strategy at Creatio. "It allows everybody to develop their own personal agents within the right guardrails, and make those available to be leveraged and used throughout the enterprise."
The 10x "Unlimited" Release is available now to all existing Creatio customers as a no-cost upgrade, and is included by default for all new customers.
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