HelioScribe: AI Customer Support

Hi Hunters! I’m the maker of HelioScribe. We built this to end 'subscription fatigue' and the fear of AI getting stuck.

Most tools charge high monthly fees regardless of volume. With us, you pay just $0.05 per chat. Period.

If our AI can’t answer, it seamlessly hands off to your team or opens a ticket so no customer is left hanging.

We’re giving away $50 in free credits to everyone who joins early to help you try it risk-free. I'd love your feedback!

AI-Powered Ticket Creation from Chat

• AI analyzes conversations and proposes ticket creation

• Automatically extracts title, description, priority, tags, and assignment group

• One-click conversion from chat to ticket

• Full conversation context preserved

This removes manual ticket creation and prevents important details from being lost.

Real-Time Live Monitoring Dashboard

• WebSocket-based instant updates

• Live session start and end notifications

• Real-time sentiment score changes

• Human review required flags

• Live typing indicators

• Agent join and leave notifications

Everything updates live without refreshes or polling delays.

Seamless Human Agent Takeover

• One-click agent takeover

• AI-generated chat summaries when an agent joins

• Full conversation history preserved

• Agents can leave and return while AI resumes automatically

• Real-time updates for all participants

Customers experience a smooth handoff, and agents get immediate context.

Fair, Transparent Pricing

• $0.05 per chat, charged only on the first visitor message

• No monthly subscription

• $10 minimum credit that never expires

• First chatbot free

• Transparent usage tracking

Cost examples:
100 chats = $5
1,000 chats = $50
10,000 chats = $500

Vector-Based Semantic Knowledge Search

• True semantic understanding instead of keyword matching

• Qdrant vector database

• Multi-document knowledge retrieval

• Context-aware responses

• Learns from PDFs, Word, Markdown, and text files

This results in more accurate answers than traditional keyword-based chatbots.

Complete All-in-One Platform

• AI chatbot

• Live chat

• Helpdesk ticketing

• Knowledge base

• Agent management

• Analytics and reporting

HelioScribe replaces multiple tools with a single unified platform.

Advanced Sentiment and Review Tracking

• Real-time sentiment analysis on a 1–5 scale

• Automatic human review flagging

• Visitor-requested human agents

• Availability-based routing

• Live dashboard indicators

Support teams can identify and respond to issues early.

Multi-Website Support with Complete Isolation

• Unlimited websites per account

• Full data isolation per website

• Website-specific chatbots, knowledge, agents, and analytics

Designed for agencies and businesses managing multiple brands.

Agent Helper with AI Summaries

• AI-generated summaries when agents take over

• Real-time AI assistance during conversations

• Context-aware recommendations

• Can be enabled or disabled per chatbot

Agents respond faster with better context.

Enterprise Security

• reCAPTCHA Enterprise

• Two-factor authentication

• Device fingerprinting

• Audit trails

• Rate limiting and security headers

Enterprise-grade security is included by default.

Key Differentiators

HelioScribe combines AI chat, live chat, ticketing, and knowledge management in one platform. It removes the need for multiple tools, uses usage-based pricing instead of fixed monthly fees, supports multiple websites with full isolation, and includes AI-driven ticket creation directly from chat conversations.

Perfect For

• Small businesses looking for affordable, no-commitment support software.

• Agencies managing multiple clients or brands from one account.

• Enterprises that require security, scalability, and analytics.

• Support teams that want a unified workflow.

Pricing Highlights

Traditional tools typically cost $130–500 per month when combined.

HelioScribe has no monthly fee and charges $0.05 per chat. The first chatbot is free, and credits never expire. Most businesses spend $5–50 per month, saving 60–90%.

Quick Start

1. Sign up with no credit card.

2. Add your first chatbot for free.
   Upload your knowledge base documents.
   You get 50$ free credit. No credit card required

3. Embed the widget with one line of code.
   Start supporting customers immediately.

What You Get

Unlimited chatbots, agents, websites, knowledge base content, chat history, tickets, full API access, and all features included. No feature gating or premium tiers.

Customer Benefits

Customers receive instant 24/7 support, smooth transitions to human agents, easy ticket creation, file uploads, and a self-service ticket portal.

Businesses reduce costs, save time, gain real-time insights, scale easily, and maintain a unified customer history.

Security and Trust

GDPR compliant, SOC 2–ready architecture, 99.9% uptime, regular backups, SSL encryption, and Cloud infrastructure.

Get Started Today

Provide 24/7 support, reduce costs, and handle more customer inquiries without increasing staff.

Start your free account today. No credit card required.