What are the best tools for mapping user journey/user flow?

Question

Which tools (online or not, in this case must be for mac) you guys use to make user journey or user flows?

Sam Rye · Accepted Answer

I'm currently doing my MAsters of Design with a focus on experience design. Journey maps are where I live at the moment, and I've found UX Pressia hands down the best out there for price and usability.

I love the simple flow, as well as the ability to customise what categories or content types you include.

Also does Personas!

Sam Rye · Answer

Or, you could just use a big canvas in sketch and build up the layers.

Vladislav Sozonov · Answer

Is totally rock!

Salvador Stabler · Answer

easy to use, accessible via the browser, no need for desktop app.

Reg Cheramy · Answer

100's of templates for any sticky note process including mapping customer journeys.

Lisa Dziuba · Answer

This collection of 500+ design tools actually have more than 30 great tools for mapping user journey/user flow. 
Enjoy!

Steve Hartken · Answer

Please do value-chain mapping first. Creating screens is just selling on pixel perfect features and makes life very difficult. If you have a map, you can swap things out.

Kevin McDonald · Answer

@joaopvilla while not exactly answering your question, I found this product to be really helpful in discovering patterns in user flow. I especially like how you may select user flow or landing page as well as device.

Mohamed Ibrahem Abdel Halim · Answer

It's all around great tool for prototyping, user journey mapping, and UX designing. you can use it in every stage of your designing process.

Jeremy Kovac · Answer

Hands down the easier flowcharting tool I've used. They do a great job of limiting, shapes, colours and icons so you can focus on the important things. It just works.

Zainu Dheen · Answer

Easy to use, and Free version available

Corrine Cardinale · Answer

Indicative is specifically designed for marketing and product teams who need powerful self-service data capabilities to make decisions across the full customer journey. It allows users to do complex funnel analysis using drag-and-drop, no code or SQL knowledge required. Indicative's free plan offers up to 1 Billion user actions/month. (Full disclosure: I’m an employee.)

Lizzie Brough · Answer

I love it! Makes the messy flow that is tangled in my head look smooth and simple. I love being able to drag and drop the blocks around and create board within board within board.

Sam Rye · Answer

If you're wanting something for mapping journeys for a product, Craft can just about cover this task. It would be more about the user stories, rather than logging emotions, photos and the likes though.

Justin Kazwell · Answer

I just joined the MURAL team a few months ago...we have more than a few Fortune 500 companies mapping out end to end user journeys for some rather complex flows, we just had a large financial institution that mapped out every user transaction journey they had in MURAL. Here's a webinar we hosted a while back that might be of use - https://mural.co/webinars/build-experiences-not-features ...Also as you can imagine our software has been greatly improved since 2016 (time of original PH post) and we are looking forward to releasing a new feature out of beta that should be worthy of a new PH submission sometime soon - https://mural.co/scan

Scott Williams · Answer

Tried so many different tools and then found Smaply. Haven't found anything close to the features Smaply offers.

Jang Trinh · Answer

One of the best tool for user flow diagram. Work perfectly with sketch and help my design workflow so smoothly.

Édouard Jamin · Answer

My everyday tool to make user flow simple. Works with Sketch.