João PauloUX Design Specialist @ ForzaFootball
What are the best tools for mapping user journey/user flow?
Which tools (online or not, in this case must be for mac) you guys use to make user journey or user flows?
23 recommended
- John Xie made this productYou can make mind maps in Taskade instantly and collaborate together in real-time. https://www.taskade.com/new
- 100's of templates for any sticky note process including mapping customer journeys.
- Lisa DziubaMaker & PMM. Built & Sold my startup 🦄 · WrittenLisa Dziuba made this productThis collection of 500+ design tools actually have more than 30 great tools for mapping user journey/user flow. Enjoy!
- Édouard JaminProduct Owner @MobeyeApp · WrittenMy everyday tool to make user flow simple. Works with Sketch.Jang TrinhProduct Designer · WrittenOne of the best tool for user flow diagram. Work perfectly with sketch and help my design workflow so smoothly.
- Jeremy KovacProduct @RoseRocket, Building gSweets · WrittenHands down the easier flowcharting tool I've used. They do a great job of limiting, shapes, colours and icons so you can focus on the important things. It just works.
- 6UX PressiaI'm currently doing my MAsters of Design with a focus on experience design. Journey maps are where I live at the moment, and I've found UX Pressia hands down the best out there for price and usability. I love the simple flow, as well as the ability to customise what categories or content types you include. Also does Personas!
- easy to use, accessible via the browser, no need for desktop app.
- I love it! Makes the messy flow that is tangled in my head look smooth and simple. I love being able to drag and drop the blocks around and create board within board within board.
- It's all around great tool for prototyping, user journey mapping, and UX designing. you can use it in every stage of your designing process.
- 2Smaply – Professional Journey Mapping
Journey maps, personas and more – your CX insights hub
Scott WilliamsPresident, Emisare, Inc. · WrittenTried so many different tools and then found Smaply. Haven't found anything close to the features Smaply offers. - Justin KazwellFounder & CEO of Tribute Inc. · WrittenI just joined the MURAL team a few months ago...we have more than a few Fortune 500 companies mapping out end to end user journeys for some rather complex flows, we just had a large financial institution that mapped out every user transaction journey they had in MURAL. Here's a webinar we hosted a while back that might be of use - https://mural.co/webinars/build-... ...Also as you can imagine our software has been greatly improved since 2016 (time of original PH post) and we are looking forward to releasing a new feature out of beta that should be worthy of a new PH submission sometime soon - https://mural.co/scan
- Indicative is specifically designed for marketing and product teams who need powerful self-service data capabilities to make decisions across the full customer journey. It allows users to do complex funnel analysis using drag-and-drop, no code or SQL knowledge required. Indicative's free plan offers up to 1 Billion user actions/month. (Full disclosure: I’m an employee.)
- Kevin McDonaldSerial Entrepreneur. Startup addict. · Written@joaopvilla while not exactly answering your question, I found this product to be really helpful in discovering patterns in user flow. I especially like how you may select user flow or landing page as well as device.
- 1ProProfs Live Chat SoftwareJason GrillsCustomer & Product Growth Manager · WrittenJason Grills made this productYou can try a live chat solution such as ProProfs Chat (https://proprofs.com/chat/). Gives you insight on how your visitors landed on the website and which pages did they browse after that. You also get to see how they interacted with your operators and what made them visit you in the first place. You can even download its iOS app for your macbook and iPhone to track your visitor behavior on the go.
- Samuel BriskarBootstrapper working on ThreeDee · WrittenSamuel Briskar made this productTo illustrate humans you can use AVATARZ :)
- 1ProProfs Knowledge BaseEr. Neha GauravB2B Senior Digital Marketing Strategist · WrittenBusinesses worldwide use ProProfs Survey Maker to create customer(user) feedback surveys to understand their journey. You can create surveys at different customer touchpoints like product purchase, product usage, customer support, etc. There are beautiful templates from ProProfs, which can be edited in minutes with images, questions, and logos. The templates range from customer satisfaction surveys to customer support satisfaction surveys. The best part is that the basic plan is free, and you can create unlimited surveys. I hope this information is sufficient for you to get started.