João Paulo
João PauloUX Design Specialist @ ForzaFootball

What are the best tools for mapping user journey/user flow?

Which tools (online or not, in this case must be for mac) you guys use to make user journey or user flows?
23 recommended
  1. 47
    Taskade 3.0

    All-in-one collaboration. Chat, organize, get things done!

    John Xie
    John XieSimplicity is the key to brilliance. · Written
    John Xie made this product
    You can make mind maps in Taskade instantly and collaborate together in real-time.
  2. 36
    RealtimeBoard 2.0 (Miro since 2019)

    Web-based whiteboarding & team collaboration tool

    Is totally rock!
    Comments (1)Share
  3. 22
    Sketch for Teams

    Take design collaboration to the next level in the cloud

    Sam Rye
    Sam RyePractitioner of Social & Enviro Regen · Written
    Or, you could just use a big canvas in sketch and build up the layers.
  4. 19

    Online brainstorming on a realtime sticky note whiteboard.

    100's of templates for any sticky note process including mapping customer journeys.
  5. 14
    Reduce by Flawless App

    Compress huge Sketch files in an instant

    Lisa Dziuba
    Lisa DziubaMaker & PMM. Built & Sold my startup 🦄 · Written
    Lisa Dziuba made this product
    This collection of 500+ design tools actually have more than 30 great tools for mapping user journey/user flow. Enjoy!
  6. 7

    The world’s first user flow diagramming tool for designers

    Édouard Jamin
    Édouard JaminProduct Owner @MobeyeApp · Written
    My everyday tool to make user flow simple. Works with Sketch.
    Jang Trinh
    Jang TrinhProduct Designer · Written
    One of the best tool for user flow diagram. Work perfectly with sketch and help my design workflow so smoothly.
    Comments (2)Share
  7. 5
    Whimsical Mind Maps

    Fast & beautiful mind maps with real-time collaboration

    Jeremy Kovac
    Jeremy KovacProduct @RoseRocket, Building gSweets · Written
    Hands down the easier flowcharting tool I've used. They do a great job of limiting, shapes, colours and icons so you can focus on the important things. It just works.
  8. 6
    UX Pressia
    Sam Rye
    Sam RyePractitioner of Social & Enviro Regen · Written
    I'm currently doing my MAsters of Design with a focus on experience design. Journey maps are where I live at the moment, and I've found UX Pressia hands down the best out there for price and usability. I love the simple flow, as well as the ability to customise what categories or content types you include. Also does Personas!
  9. 4
    Figma 1.0

    The first interface design tool with real-time collaboration

    easy to use, accessible via the browser, no need for desktop app.
  10. 3

    The notes app for creative work

    I love it! Makes the messy flow that is tangled in my head look smooth and simple. I love being able to drag and drop the blocks around and create board within board within board.
  11. 2
    Adobe Spark

    Create social graphics, web stories and animated videos

    It's all around great tool for prototyping, user journey mapping, and UX designing. you can use it in every stage of your designing process.
  12. 2
    Smaply – Professional Journey Mapping

    Journey maps, personas and more – your CX insights hub

    Scott Williams
    Scott WilliamsPresident, Emisare, Inc. · Written
    Tried so many different tools and then found Smaply. Haven't found anything close to the features Smaply offers.
  13. 2
    Craft 2.0

    A collaborative platform for product creation

    Sam Rye
    Sam RyePractitioner of Social & Enviro Regen · Written
    If you're wanting something for mapping journeys for a product, Craft can just about cover this task. It would be more about the user stories, rather than logging emotions, photos and the likes though.
  14. 1

    Online whiteboard for visual collaboration

    Justin Kazwell
    Justin KazwellFounder & CEO of Tribute Inc. · Written
    I just joined the MURAL team a few months ago...we have more than a few Fortune 500 companies mapping out end to end user journeys for some rather complex flows, we just had a large financial institution that mapped out every user transaction journey they had in MURAL. Here's a webinar we hosted a while back that might be of use - ...Also as you can imagine our software has been greatly improved since 2016 (time of original PH post) and we are looking forward to releasing a new feature out of beta that should be worthy of a new PH submission sometime soon -
  15. 1

    UX planning tool for creating a visual sitemap

    Easy to use, and Free version available
  16. 1

    Customer Analytics for Everyone

    Indicative is specifically designed for marketing and product teams who need powerful self-service data capabilities to make decisions across the full customer journey. It allows users to do complex funnel analysis using drag-and-drop, no code or SQL knowledge required. Indicative's free plan offers up to 1 Billion user actions/month. (Full disclosure: I’m an employee.)
  17. 1
    Page Flows

    User flow design patterns to help you get unstuck

    Kevin McDonald
    Kevin McDonaldSerial Entrepreneur. Startup addict. · Written
    @joaopvilla while not exactly answering your question, I found this product to be really helpful in discovering patterns in user flow. I especially like how you may select user flow or landing page as well as device.
  18. 1
    ProProfs Live Chat Software
    Jason Grills
    Jason GrillsCustomer & Product Growth Manager · Written
    Jason Grills made this product
    You can try a live chat solution such as ProProfs Chat ( Gives you insight on how your visitors landed on the website and which pages did they browse after that. You also get to see how they interacted with your operators and what made them visit you in the first place. You can even download its iOS app for your macbook and iPhone to track your visitor behavior on the go.
  19. 1

    Lovely library of diverse 3D avatars

    Samuel Briskar
    Samuel BriskarBootstrapper working on ThreeDee · Written
    Samuel Briskar made this product
    To illustrate humans you can use AVATARZ :)
  20. 1
    ProProfs Knowledge Base
    Er. Neha Gaurav
    Er. Neha GauravB2B Senior Digital Marketing Strategist · Written
    Businesses worldwide use ProProfs Survey Maker to create customer(user) feedback surveys to understand their journey. You can create surveys at different customer touchpoints like product purchase, product usage, customer support, etc. There are beautiful templates from ProProfs, which can be edited in minutes with images, questions, and logos. The templates range from customer satisfaction surveys to customer support satisfaction surveys. The best part is that the basic plan is free, and you can create unlimited surveys. I hope this information is sufficient for you to get started.