João Paulo
João PauloSr. Lead UX Designer @ ContaAzul

What are the best tools for mapping user journey/user flow?

Which tools (online or not, in this case must be for mac) you guys use to make user journey or user flows?
Your recommendation
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17 recommended
  1. 36
    Realtime Board

    Whiteboard. Finally in your browser.

    Is totally rock!
    Comments (1)Share
  2. 22
    Sketch 40

    Latest version of the vector drawing tool

    Or, you could just use a big canvas in sketch and build up the layers.
  3. 19

    Online brainstorming on a realtime sticky note whiteboard.

    100's of templates for any sticky note process including mapping customer journeys.
  4. 14
    Awesome Design Tools

    The best design tools for everything.

    Lisa Dziuba
    Lisa Founder · Written
    Lisa Dziuba made this product
    This collection of 500+ design tools actually have more than 30 great tools for mapping user journey/user flow. Enjoy!
    • Ahmed
      AhmediOS/macOS Engineer. Founder of Flawless

      I'm the part of the team and can be a bit biased. But this is the biggest design tools list so far with the best tools, explanation of the design tasks and huge variate of free offerings. I open it daily and use for my design tasks.

    • I saw how Lisa & Valia made this project. Inspired to see more and more tools done by women in tech!

  5. I'm currently doing my MAsters of Design with a focus on experience design. Journey maps are where I live at the moment, and I've found UX Pressia hands down the best out there for price and usability. I love the simple flow, as well as the ability to customise what categories or content types you include. Also does Personas!
  6. 3

    The visual workspace for teams.

    Jeremy Kovac
    Jeremy KovacProduct · Written
    Hands down the easier flowcharting tool I've used. They do a great job of limiting, shapes, colours and icons so you can focus on the important things. It just works.
    • I've been using this for a few months and LOVE it. It gives me all the tools I need to make beautiful diagrams, flow charts, wireframes, funnels, user flows, etc. Everything looks great by default (including the icons) and it stays out of my way so I can focus on how best to convey my ideas. I've tried Sketch, Balsamiq, Lucidchart, Powerpoint, Google Slides, and Omnigraffle in the past but this is so much faster and looks 10x better when I paste the result into a doc or presentation. Just try it, you will love it.

    • Seth Hawkins
      Seth HawkinsContent Marketing Manager, Vivint

      I've been looking for a tool like this for awhile that combines the ability to flowchart while also commenting on images and imported links. Everything works super quickly and the infinite whiteboard concept is slick.

  7. 3

    The world’s first user flow diagramming tool for designers

    Édouard Jamin
    Édouard JaminProduct Owner @MobeyeApp · Written
    My everyday tool to make user flow simple. Works with Sketch.
    • Filippos Protogeridis
      Filippos ProtogeridisProduct Designer, Director at IMRSV

      Have been waiting for a tool like this for a while, really glad to see the work you have put into this 🙏

      Would love to see more powerful integration with Sketch/Zeplin/Invision. Automatically migrate Sketch Prototyping flows into Overflow. Ability to Export to Zeplin/Invision.

      Best of luck, looking forward to see more!

    • Akın D
      Akın DSoftware Engineer

      I requested beta access and recommended my friends to do so. But we didn't see any information that's saying "Windows users can not request beta access, because we will provide it for macOS users only".

      Today got our emails with a download link which will let you download a .dmg file and then learned that beta access is for only mac users but they are *planning to support Windows after public release...

      Then what's the point of getting early beta access requests from Windows users?

      Very disappointing beginning for us indeed!

  8. 2
    Adobe XD CC 13.0

    The future of experience design is here.

    It's all around great tool for prototyping, user journey mapping, and UX designing. you can use it in every stage of your designing process.
    • Antoine Plu
      Antoine PluFreelance Designer

      I must say, I was pretty impressed by their demo Yesterday. Even if I'm not a fan of Adobe for multiple reasons, they shipped great features for this new version and it's seems very easy to use.

      It's very good for the competition 👍🏻

    • Mighty Alex
      Mighty AlexProduct Developer

      Basically Adobe had the time to hear every user request and mold it into the perfect design software. I've been using XD for more than three years.

  9. easy to use, accessible via the browser, no need for desktop app.
  10. 2
    Smaply – Professional Journey Mapping

    Journey maps, personas and more – your CX insights hub

    Scott Williams
    Scott WilliamsPresident, Emisare, Inc. · Written
    Tried so many different tools and then found Smaply. Haven't found anything close to the features Smaply offers.
  11. If you're wanting something for mapping journeys for a product, Craft can just about cover this task. It would be more about the user stories, rather than logging emotions, photos and the likes though.
  12. 1

    Online whiteboard for visual collaboration

    Justin Kazwell
    Justin KazwellFounder & CEO of Tribute Inc. · Written
    I just joined the MURAL team a few months ago...we have more than a few Fortune 500 companies mapping out end to end user journeys for some rather complex flows, we just had a large financial institution that mapped out every user transaction journey they had in MURAL. Here's a webinar we hosted a while back that might be of use - ...Also as you can imagine our software has been greatly improved since 2016 (time of original PH post) and we are looking forward to releasing a new feature out of beta that should be worthy of a new PH submission sometime soon -
    • Pascal Wicht
      Pascal WichtFutures + Design + Strategy / CH

      I have used Mural for many years, but simply failed at onboarding any collaborators due to its high price.

      All the people I tried to invite to Mural left for Realtime Board. On RTB there is no friction to add an occasional friend or teammate into a project. The psychology of price and team increase is not well thought. I just generates frustrations.

  13. 1

    UX planning tool for creating a visual sitemap

    Easy to use, and Free version available
    • I created a beautiful site map with very little learning curve, really fast.

      I've already recommended it to my colleagues, and they've been asking about being able to export to WordPress, and how this compares with Slickplan in general.

      It would be great if it had the ability to import a sitemap from an XML sitemap file.

      It would also be great if I could work out how to export the Sections and content of sections.

    • Anna Filou
      Anna FilouTech Geek, Web Designer, Illustrator

      I think it's a fair business model to allow having one sitemap for free and only paying for more but I find it kinda expensive to be honest :) 8 $/month for 5 sitemaps... In any case, a VERY useful tool, huge time-saver!!!

  14. 1

    The notes app for creative work

    I love it! Makes the messy flow that is tangled in my head look smooth and simple. I love being able to drag and drop the blocks around and create board within board within board.
    • Sandra Niehues Guerra
      Sandra Niehues GuerraCo-Founder, PlanHappyAdvertising

      I'm a non-technical co-founder of an app to help small business plan and track all their advertising. I wear a lot of hats. I'm also a visual thinker.

      I need to spread things out and see how they all fit together. I need to be able to see the big picture and then dive into the details and I need to be able to do that fluidly and frequently on a variety of subjects. I really wanted to be able to use my entire screen real estate for this purpose.

      I remembered seeing Milanote on Product Hunt when it was an idea and not yet available. I signed up for it and happily paid for the upgrade. It's the perfect app for me and I use it every day.

      The feature I like best is being able to upload links for the content I curate. When I'm ready to learn about a subject, I have great content to choose from and a place to write down my thoughts. I can add images and notes and go from subject to subject. I can clear out my email fast and that is worth the money alone.

      I would suggest you try Milanote because it can make your life so much easier.

    • Johny vino
      Johny vinoHumanizing User Experience

      Love it in one day use, it give me everything. I m a designer i usually take lot of inspiration it helps me to put together all the inspiration and setup a mood board

  15. 1

    Behavioral analytics for marketing & product teams

    Indicative is specifically designed for marketing and product teams who need powerful self-service data capabilities to make decisions across the full customer journey. It allows users to do complex funnel analysis using drag-and-drop, no code or SQL knowledge required. Indicative's free plan offers up to 1 Billion user actions/month. (Full disclosure: I’m an employee.)
  16. 1
    Page Flows 2.0

    User flow design inspiration for mobile & desktop

    Kevin McDonald
    Kevin McDonaldSerial Entrepreneur. Startup addict. · Written
    @joaopvilla while not exactly answering your question, I found this product to be really helpful in discovering patterns in user flow. I especially like how you may select user flow or landing page as well as device.
  17. 1

    Create and share diagrams easily

    Please do value-chain mapping first. Creating screens is just selling on pixel perfect features and makes life very difficult. If you have a map, you can swap things out.