João Paulo
João PauloSr. Lead UX Designer @ ContaAzul

What are the best tools for mapping user journey/user flow?

Which tools (online or not, in this case must be for mac) you guys use to make user journey or user flows?
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17 recommended
  1. 36
    Realtime Board

    Whiteboard. Finally in your browser.

    Is totally rock!
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  2. 22
    Sketch 40

    Latest version of the vector drawing tool

    Or, you could just use a big canvas in sketch and build up the layers.
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  3. 19
    Stormboard

    Online brainstorming on a realtime sticky note whiteboard.

    100's of templates for any sticky note process including mapping customer journeys.
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  4. 14
    Awesome Design Tools

    The best design tools for everything.

    Lisa Dziuba
    Lisa Dziuba6FlawlessApp.io Founder · Written
    Lisa Dziuba made this product
    This collection of 500+ design tools actually have more than 30 great tools for mapping user journey/user flow. Enjoy!
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  5. I'm currently doing my MAsters of Design with a focus on experience design. Journey maps are where I live at the moment, and I've found UX Pressia hands down the best out there for price and usability. I love the simple flow, as well as the ability to customise what categories or content types you include. Also does Personas!
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  6. 4
    Overflow

    The world’s first user flow diagramming tool for designers

    Édouard Jamin
    Édouard JaminProduct Owner @MobeyeApp · Written
    My everyday tool to make user flow simple. Works with Sketch.
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    Jang Trinh
    Jang TrinhProduct Designer · Written
    One of the best tool for user flow diagram. Work perfectly with sketch and help my design workflow so smoothly.
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  7. 3
    Whimsical

    The visual workspace for teams.

    Jeremy Kovac
    Jeremy KovacProduct @Bus.com · Written
    Hands down the easier flowcharting tool I've used. They do a great job of limiting, shapes, colours and icons so you can focus on the important things. It just works.
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  8. 2
    Adobe XD CC 13.0

    The future of experience design is here.

    It's all around great tool for prototyping, user journey mapping, and UX designing. you can use it in every stage of your designing process.
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  9. easy to use, accessible via the browser, no need for desktop app.
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  10. 2
    Milanote

    The notes app for creative work

    I love it! Makes the messy flow that is tangled in my head look smooth and simple. I love being able to drag and drop the blocks around and create board within board within board.
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  11. 2
    Smaply – Professional Journey Mapping

    Journey maps, personas and more – your CX insights hub

    Scott Williams
    Scott WilliamsPresident, Emisare, Inc. · Written
    Tried so many different tools and then found Smaply. Haven't found anything close to the features Smaply offers.
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  12. If you're wanting something for mapping journeys for a product, Craft can just about cover this task. It would be more about the user stories, rather than logging emotions, photos and the likes though.
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  13. 1
    Mural

    Online whiteboard for visual collaboration

    Justin Kazwell
    Justin KazwellFounder & CEO of Tribute Inc. · Written
    I just joined the MURAL team a few months ago...we have more than a few Fortune 500 companies mapping out end to end user journeys for some rather complex flows, we just had a large financial institution that mapped out every user transaction journey they had in MURAL. Here's a webinar we hosted a while back that might be of use - https://mural.co/webinars/build-... ...Also as you can imagine our software has been greatly improved since 2016 (time of original PH post) and we are looking forward to releasing a new feature out of beta that should be worthy of a new PH submission sometime soon - https://mural.co/scan
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  14. 1
    FlowMapp

    UX planning tool for creating a visual sitemap

    Easy to use, and Free version available
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  15. 1
    Indicative

    Behavioral analytics for marketing & product teams

    Indicative is specifically designed for marketing and product teams who need powerful self-service data capabilities to make decisions across the full customer journey. It allows users to do complex funnel analysis using drag-and-drop, no code or SQL knowledge required. Indicative's free plan offers up to 1 Billion user actions/month. (Full disclosure: I’m an employee.)
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  16. 1
    Page Flows 2.0

    User flow design inspiration for mobile & desktop

    Kevin McDonald
    Kevin McDonaldSerial Entrepreneur. Startup addict. · Written
    @joaopvilla while not exactly answering your question, I found this product to be really helpful in discovering patterns in user flow. I especially like how you may select user flow or landing page as well as device.
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  17. 1
    Draw.io

    Create and share diagrams easily

    Please do value-chain mapping first. Creating screens is just selling on pixel perfect features and makes life very difficult. If you have a map, you can swap things out.
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