What are the best tools for mapping user journey/user flow?

Question

Which tools (online or not, in this case must be for mac) you guys use to make user journey or user flows?

Sam Rye · Accepted Answer

I'm currently doing my MAsters of Design with a focus on experience design. Journey maps are where I live at the moment, and I've found UX Pressia hands down the best out there for price and usability.

I love the simple flow, as well as the ability to customise what categories or content types you include.

Also does Personas!

Sam Rye · Answer

Or, you could just use a big canvas in sketch and build up the layers.

Salvador Stabler · Answer

easy to use, accessible via the browser, no need for desktop app.

Reg Cheramy · Answer

100's of templates for any sticky note process including mapping customer journeys.

Lisa Dziuba · Answer

This collection of 500+ design tools actually have more than 30 great tools for mapping user journey/user flow. 
Enjoy!

Vladislav Sozonov · Answer

Is totally rock!

Steve Hartken · Answer

Please do value-chain mapping first. Creating screens is just selling on pixel perfect features and makes life very difficult. If you have a map, you can swap things out.

Jeremy Kovac · Answer

Hands down the easier flowcharting tool I've used. They do a great job of limiting, shapes, colours and icons so you can focus on the important things. It just works.

Scott Williams · Answer

Tried so many different tools and then found Smaply. Haven't found anything close to the features Smaply offers.

Corrine Cardinale · Answer

Indicative is specifically designed for marketing and product teams who need powerful self-service data capabilities to make decisions across the full customer journey. It allows users to do complex funnel analysis using drag-and-drop, no code or SQL knowledge required. Indicative's free plan offers up to 1 Billion user actions/month. (Full disclosure: I’m an employee.)

Jang Trinh · Answer

One of the best tool for user flow diagram. Work perfectly with sketch and help my design workflow so smoothly.

Édouard Jamin · Answer

My everyday tool to make user flow simple. Works with Sketch.

Kevin McDonald · Answer

@joaopvilla while not exactly answering your question, I found this product to be really helpful in discovering patterns in user flow. I especially like how you may select user flow or landing page as well as device.

John Xie · Answer

You can make mind maps in Taskade instantly and collaborate together in real-time.  https://www.taskade.com/new

Jason Grills · Answer

You can try a live chat solution such as ProProfs Chat (https://proprofs.com/chat/). Gives you insight on how your visitors landed on the website and which pages did they browse after that. You also get to see how they interacted with your operators and what made them visit you in the first place.

You can even download its iOS app for your macbook and iPhone to track your visitor behavior on the go.

Samuel Briskar · Answer

To illustrate humans you can use AVATARZ :)

Er. Neha Gaurav · Answer

Businesses worldwide use ProProfs Survey Maker to create customer(user) feedback surveys to understand their journey. You can create surveys at different customer touchpoints like product purchase, product usage, customer support, etc. There are beautiful templates from ProProfs, which can be edited in minutes with images, questions, and logos. The templates range from customer satisfaction surveys to customer support satisfaction surveys. The best part is that the basic plan is free, and you can create unlimited surveys. I hope this information is sufficient for you to get started.

Amod Nazirkar · Answer

You can use Qualaroo’s survey Nudges™ to collect users' insights at every step of their journey across all touchpoints. It offers pre-built templates, more than 10 question types, question branching, targeting options, and multi-device support.

Create popup surveys like NPS, exit-intent, CSAT, UES, rating scale, etc., for your cart page, post-checkout page, and other landing pages. It lets you understand the existing issues with different elements, get suggestions about new features, and improve the experience of a user right from the time they land on your website to the time they buy the product. 
 
The best of all features is the AI-based sentiment analysis that lets you analyze the feedback to understand user, customer, or prospect intent that provides actionable insights. They also give a 15-day trial to test the tool before purchasing.

Vladimír Seman · Answer

You can use Gleek for mapping user flows and other types of diagrams.

👉 Try to type "Shape1-->Shape2" to get an idea

Sam Rye · Answer

If you're wanting something for mapping journeys for a product, Craft can just about cover this task. It would be more about the user stories, rather than logging emotions, photos and the likes though.

Justin Kazwell · Answer

I just joined the MURAL team a few months ago...we have more than a few Fortune 500 companies mapping out end to end user journeys for some rather complex flows, we just had a large financial institution that mapped out every user transaction journey they had in MURAL. Here's a webinar we hosted a while back that might be of use - https://mural.co/webinars/build-experiences-not-features ...Also as you can imagine our software has been greatly improved since 2016 (time of original PH post) and we are looking forward to releasing a new feature out of beta that should be worthy of a new PH submission sometime soon - https://mural.co/scan

Mohamed Ibrahem Abdel Halim · Answer

It's all around great tool for prototyping, user journey mapping, and UX designing. you can use it in every stage of your designing process.

Zainu Dheen · Answer

Easy to use, and Free version available

Lizzie Brough · Answer

I love it! Makes the messy flow that is tangled in my head look smooth and simple. I love being able to drag and drop the blocks around and create board within board within board.