Paul Papadimitriou

What a delightful experience, not that I was expecting anything else. I love (and I do mean, love) Keynote, but I always had to force-reverse my thinking to use it: I write and storyboard first, then only I create the presentation, and Keynote would almost force me to re-start at step 2. None of this here, write, insert, done. Exporting in HTML is brilliant, I'd do an entire website with that...

In Flight 049: BA helps Alex to surprise his son. Paul wants the Breitling 777-300ER. We also discuss Lufthansa's new booking API, Polaris by United, the US border situation, the 787-10 rollout, nuts allergies, tasers on-board, and more. We've also introduced podcast chapters, jump to topics if your app decodes those. Timings are matched to the show notes: www.layovers.to/podcast/049-ory

Alex flies to Cape Town CPT with Thomas Cook. Paul goes to Madrid MAD via ZRH and FRA (!) and gets to experience the Bombardier CS100. We also like the new Air Canada livery, root for Norwegian, and assess the new international air travel situation in the US. And yes, we have a new livery ourselves.

We're back in the air! Will cost-cutting Etihad and suffering Lufthansa merge? Norwegian gets approval in the US. Is British Airways really ready to offer food on demand in business class? Boom iterates in supersonic speed for its first prototype jet. Another airline introduces fares without overhead bin access. Qatar increases the noise level on its upcoming super-business seat. Emirates is...

Do you eat airplane food? Have you flown the 787? Do you like Ryanair? Many questions, many debates. Alex and I are back—hope you'll like this new episode!

This was such a cool interview to do, learning about how to handle the customer at scale, both internally and externally. Thank you Sofia!