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217 Reviews
Having the HUGE PROBLEM! No ability to deliver text and support will not respond. Getting ready to switch have been using them for over 2 years and recommended. We have 10 lines completely useless! DO NOT USE OPENPHONE if you would like reliable service and actual customer service find another product.
Good UX design, user friendly and all that. However, almost none existent customer support, full of bugs, founders don't have an operations managed, probably chill somewhere in Bahamas in ex Sam Bankmans villa with seed money they got...very disappointed. It gets you blocked, you have to wait till midnight for customer service reps email that could, or could not reach out to you depending on their mood today...
I had high hopes for this software for my business. However, after using for a few months, I was plagued with more and more bugs. To name a few, scheduled messages not sending, loss of all contacts I had created except for 4, not being able to use the app for a business day and more. Good luck getting a response from customer service when you have a problem. They typically take days to respond.
Absolutely love OpenPhone! There's so much to it nowadays, but the simplicity of using it to cover my needs, is the best! More importantly, the team behind it is super cool and pretty much even founders (@darynakulya) are eager to talk about features.
And love how it looks! 10 stars throughout!