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I got to experience backerkit as a Indiegogo supporter on Philips PicoPix project. Saw how Backerkit caused more confusion than clarity. Some issues I spotted: -Doesn’t seem to offer campaigners a pre-built excel file that matches to the excel you can export from indiegogo (columns, formats should be exact match to avoid breaking the data transfer if done manually) - No proper API integration to Indiegogo to synchronize the backer ID + address data - Somehow converts number 1 to letter L which breaks many of the tracking codes - When you click track package opens broken URL https://philips-picopix.backerkit.com/17track.netÊ (super easy to fix) - UX issue: during confirming the address their system offers additional value items and if you offer the main product there it looks like you need to select it and then you end up accidentally buying a 2nd unit

They need better customer service, better and more polite communications, and pledge handling software with a more user-friendly interface than whatever it is they are currently using.