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Fantastic, easy to use, and easy to setup if you have the knowledge of the platform you are trying to install it on

It's a perfect alternative to paid ticket bots with all features you need

We've used D.T. since the start of 2021 and it's proven itself over the multiple revisions to be a fantastic tool which our users actively use on a day to day basis for support. With category based role access it's a great way for us to allow our community support access to certain areas without letting them gain ticket areas they shouldn't be accessing.