Great value for a desk
Their customer service and attention to detail leaves much to be desired.
I've been using their DIY desk for a few weeks now and think it's great value. Problem is, the desk I ordered, was not the desk I received. Turns out a lot of the specs on the site and prices are totally wrong. I let them know and they brushed it off as not a big deal and didn't offer a solution besides 'return it'. Specs on the site are still wrong... and I still have a desk that wasn't what I originally ordered. I worry about them fulfilling warranty, but ultimately, it's pretty careless that they would sell desks with complete wrong specs and not care enough to update it.
EDIT: Their customer care manager reached out to fix the issue BUT... They promised they would ship me the right desk, and after I sent several followup emails they just stopped responding altogether as if they had shut down the company. I even reached out to the CEO and no response. It just cements what I felt before...