Salesmachine for Intercom
Turn Intercom into a customer success platform.
With Salesmachine for Intercom, you can turn Intercom into a customer success platform. It scores the health of your customers at every stage of the customer lifecycle based on account-based success metrics. Your customer success team can finally anticipate customer risks to increase retention. Setting it up only takes a couple minutes. Try it out!
Customer Service Academy by Freshdesk
Become a customer service expert with video lessons 🎓
Freshdesk Academy is a single, organized place to learn the basics of customer service. Using short, quickly consumable videos on topics such as writing good emails, say no to customers, and more, become a better customer service expert. 👩🎓
Freshdesk Academy also has interactive product courses that train learners on the Freshdesk product. 💻
Would You Do That To Your Mother?
The "make mom proud" standard for how to treat customers
How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making business personal to get the traction you need by focusing on one deceptively simple question: “Would you do that to your mother?”