Alternative products to Social Customer Service – The Essentials

Social Customer Service – The Essentials

How to do customer service on Facebook, Twitter & WhatsApp

3 alternative and related products to Social Customer Service – The Essentials

Salesmachine for Intercom

Turn Intercom into a customer success platform.

With Salesmachine for Intercom, you can turn Intercom into a customer success platform. It scores the health of your customers at every stage of the customer lifecycle based on account-based success metrics. Your customer success team can finally anticipate customer risks to increase retention. Setting it up only takes a couple minutes. Try it out!

8 Alternatives to Salesmachine for Intercom

Customer Service Academy by Freshdesk

Become a customer service expert with video lessons 🎓

Freshdesk Academy is a single, organized place to learn the basics of customer service. Using short, quickly consumable videos on topics such as writing good emails, say no to customers, and more, become a better customer service expert. 👩‍🎓

Freshdesk Academy also has interactive product courses that train learners on the Freshdesk product. 💻

YouTube
Get back to the basics of customer service with the Freshdesk Academy. You can learn important support skills like writing emails, expressing empathy, dealin...
Freshdesk Blogs
It's enough if you follow basic email etiquette to write a good email. But what if " good" isn't enough. What if you want to write an email that is exceptional and impactful? An exceptional support email helps you reach out and build a bond with a customer.
Freshdesk Blogs
When you are sending emails day in and day out, it's only natural for some emails to miss the mark. Maybe you sent the wrong link to someone or addressed someone by the wrong name. These are issues that can be easily fixed with a simple check-list.
Freshdesk Blogs
To be a better support agent, it's important to get some of the basics right. That's why, Freshdesk Academy now provides customer service training with short, quickly consumable courses like writing good emails, say no to customers, and more.
Freshdesk Blogs
Every time someone new joins our support team, they have to go through weeks of training and mentoring to become a productive member of the team. We tell them the story of how our company was founded and we train them on our cultural values.
10 Alternatives to Customer Service Academy by Freshdesk
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