LiveChat Knowledge Base is a tool that allows building both an internal database for your agents and an external public help centre for customers.
You can “stuff it” with data and help both agents and visitors find information in a snap. The internal widget is also equipped with AI support that suggests articles answering customer queries.
BlogIn is beautifully simple internal blog and knowledge sharing platform for teams of all sizes. Most teams use BlogIn to share internal news and knowledge in one, easy searchable place. The internal blog opens a new two-way communication channel and becomes the central information hub and archive of all internal resources.