What do people think of Fat Llama?
The community submitted 25 reviews to tell
us what they like about Fat Llama, what Fat Llama can do better, and
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2.2/5All time (1 review)
1/5
Recently (0 reviews)25 Reviews
Really poor service, had to jump through a million hoops including a 10 minute phone interrogation as to what I was planning to do with the kit we were hoping to hire. Really invasive questioning, felt like I was being investigated by the Police. I understand the need to be thorough, but this went to a whole different level and it's not ok.
Does not recommend this product
Review of Fat Lama
Really poor customer service and pretty much a 90% chance your stuff gets stolen or broken from me and my friends' experiences. Don't bother with this site for renting out your things, or only rent the things that really do not care for.
Does not recommend this product
Review of Fat Lama
Untrustworthy, insincere and slow response time in relation to Customer Service. I'm awaiting an item to be returned from a 'borrower' and the consistent negligence from the Fat Llama team is taking its strain. You'll know who I am as I've emailed you 3 times this week and yet again, vacant responses! Check all your inboxes and attend to the matter urgently. Also suspicious regarding many of these '5 Star' reviews - it wouldn't surprise me if the majority are fabricated; somebody else I know had a similar experience earlier on this year and advised me against this. I wish I'd have listened.
Does not recommend this product
Review of Fat Lama
Worse customer service experienced ever!
Not only my listed items did not show in the search, but when I emailed them to report the problem the Shelley girl at customers service was only able to say she would have failed a report to send to their tech. After that I carry on emailing them to have news regarding my issue, none of them came back to me for over a week, until today when I told them I would have cancel my account, a dude came back to me apologising for the late response told me he would had look into my problem and came back to me ASAP (that was 5 hours ago) since then I haven’t heard nothing again. I have then decided to delete my FatLlama account for the simple reason that if they are not so active as customer service for such a small issue, I can’t imagine how can they be if something goes wrong between you and your borrower. I have read many bad reviews, and is really not worth the pain.
Friends have got their item stolen and they have done nothing in repaying the back, God knows if they even have an insurance. Do yourself a favour and DO NOT rent on this site!
