Launched this week
Chert
Build AI agents that text customers in iMessage
297 followers
Build AI agents that text customers in iMessage
297 followers
Build and deploy conversational iMessage agents for customer service, inbound lead capture, and more. Simply configure the system prompt and tone, and you can create your own conversational iMessage agent for inbound handling, outbound follow-up, or whatever workflow you want to test. You can also integrate with CRMs like HubSpot, Close, or GoHighLevel to write back conversation histories.
DeckSpeed
Are your customers typically coming from other iMessage tools and switching, or are they mostly introducing iMessage as a brand-new channel?
Chert
@hanzhizhang0405 They're mostly coming to iMessage as a brand new channel. In fact, many of them switched from SMS/RCS to imsg!
pretty cool! Congrats for the launch!
Is there any ways for the customer to talk to a human when ai is not efficient enough?
Chert
@fberrez1 Yes! Human intervention and handoff is supported
Are you routing through registered businesses with iMessage for Business or solving it some other way? The leasing companies angle is sharp positioning. SMS open rates collapsed in the last couple years for those verticals and iMessage actually moves the needle here
Chert
@artstavenka1 We're not routing through iMessage for Business right now
The iMessage delivery angle is smart. B2B tools rarely nail async customer touchpoints, but buyers actually respond to texts. We're running customer success workflows at RetainSure and the biggest gap is getting responses to renewal nudges. CRM write-back via HubSpot is a nice touch. Does the agent handle multi-turn conversations well, or does it reset context between sessions?
Chert
@dhiraj_patel5 Yes, the agent can handle multi-turn conversations! Also, your use case at RetainSure sounds like a perfect one for iMessage! Would love to talk more!
Building on iMessage means dealing with Apple's undocumented protocol quirks, and wrapping that behind a clean API is the real product. We've been building customer-facing AI agents at RetainSure and delivery reliability across channels is a constant headache. How do you handle delivery confirmations in iMessage? Does the API surface read receipts or are you inferring from response patterns?
Chert
@retain_dev Yes, we can ensure high deliverability and know when a message is sent and delivered!
Hey, was reading through Chert's site and the iMessage-as-support-channel framing is honestly wild. one thing I wanted to understand, what's the path for non-iPhone customers, is there an SMS fallback or is the product fully iOS-only by design? that fork basically defines whether this is niche or omnichannel.
Chert
@axlerodd Yes, we have an SMS fallback in place for non-iphone users! We're also planning on expanding to additional channels such as Whatsapp!
Chert
@ann_y1 Yes! The agent can conversationally ask questions and qualify leads based on that!