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Visor

Tax experts for all of your crypto needs 💰

1.8/5
About

Visor is an online tax filing and advisory solution that removes the hassle and complexity from doing your taxes. Our experienced team will help you file your return and advise year-round for a flat fee.

Would you recommend this product?
BD @ SimilarWeb

I can't think of any other way to handle my taxes.

Pros:

Great solution to a real problem

Cons:

Can't think of any con

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This comment is outdated, since this was posted, they have gone through a complete rebranding and reorganization. They have a completely different service model now and it is not what it was in 2017.

Horrible product! Run away! Made several mistakes in my tax filling.

Pros:

If everything goes well, it is good

Cons:

Horrible service. Made several errors. Don't recommend.

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DO NOT USE THEM. They're useless. No customer service. Sporadic communication with no substance about when the work will be done. Took money upfront and have provided me with no filing. I've also gotten no update about whether they've filed for an extension. Any purported savings you're going to get are worthless if the services are never rendered.

Pros:

Nothing

Cons:

DO NOT USE THEM.

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My experience is much the same.
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They quoted me $549 for an MBA tax deduction then took over a year to complete the taxes, then charged me $799 and mach a bunch of mistakes. This is a complete scam.

Pros:

None

Cons:

Quote one price then charge another, make a lot of mistakes, not responsive, take many months to complete taxes, rude staff

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I paid but can't get a real answer to any question or for them to file my taxes. What is this?!

Pros:

nothing

Cons:

they need more CPAs; the do nothing after being unable to file my taxes on time, they are asking me to fill out the extension the form.

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NO CUSTOMER SERVICE PHONE NUMBER

Pros:

Can’t think of any

Cons:

This company is supposed to be “the Uber for taxes” but they are more like “the Fyre festival for taxes”

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I paid to have my taxes done in October (they ran promo), uploaded all my documents in February. Taxes are due today and Visor has neither filed my taxes nor filed for an extension. They manufactured lies each week. They kept telling lies about the status of my taxes until Friday, April 12th and today (tax due date) they have not bothered to respond to my messages. Yeah, I got scammed big time! Thankfully, I filed for an extension myself today. I see a class action suit in their future

Pros:

They are good scam artists :)

Cons:

Thieves. Liars. Useless. Incompetent are appropriate adjectives for Visor

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They explicitly confirmed that they filed an extension for me when they didn't. Hire a tax professional that doesn't lie.

Pros:

None

Cons:

Terrible communication

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Co-Founder & Co-CEO @figurehr

They never submitted my payment for my tax and now I will be charged about $3,000 in late payment fees because of that mistake. I had to go and call the IRS myself to manually submit my payment. Since then they are dismissing all my messages and will probably decline liability... Very disappointed. I wanted this startup to work and disrupt the industry and was early adopter but they did a very poor job that ended up costing me a lot of money... I should have continued with HR Block... Will never use again

Pros:

Buggy but simple flow and document upload.

Cons:

They never submitted my tax payment which incurred late payment fees.

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They are extremely slow to respond - almost impossible to get a hold of. They did my taxes incorrectly twice, and I was stuck trying to make sense of it.

Pros:

Absolutely none

Cons:

They cannot be improved.

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Product Manager, ForceManager

They ask for more money when the signup offer was clear about including everything.

Pros:

Idea

Cons:

Errors in the app and bad customer service.

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Asked for a refund once I discovered the Cons above.

Pros:

Pros don't matter when their service isn't helpful.

Cons:

Chat support is unresponsive. And they don't allow customers to talk to their tax person until everything is complete and ready for review.

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I love to test new products!

This company really has to step up its game. People trust the expertise and it seems like they don't have it yet. I called three times asking about a specific follow-up question to the onbboarding call I had and no one knew the answer because they don't have tax expertise... (isn't that what the company does)? What's more - they sold me on a specific service through the on-boarding call and never actually implemented it, which led to a loss on my part (.. and of course because I didn't have the expertise, I only knew about this when an actual accountant told me why the previous accountants didn't make a specific change).

Pros:

Good UI, feels secure

Cons:

Bad customer service and lack of expertise. CANNOT BE TRUSTED

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After having my tax documents for several months, they did not complete my return in time. They filed a Federal extension with 6 hours remaining on Tax Day. Then two days later I discovered they had not filed a State tax extension. Their response? "Sorry for the oversight"

Pros:

None

Cons:

They don't deliver the service, and customer service ghosts you. Avoid if you actually want your taxes filed on time.

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Startup Founder and Exec

Similar to other reviewers, Visor did not complete my filing on time and customer service cannot tell me when it will be done. I had to reach out to the reps multiple times to get any answers on the status of my filing. I would avoid using this service at all.

Pros:

None

Cons:

Never completed filing

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If you need real tax advice go to a local CPA or find a better national firm. For the amount of "service" you get from them, buy the cheapest version of TurboTax you can get and use that. These people are very very cautious CPA's who are just following input from a system like HR Block or Liberty Tax service. No need to go online and do it, clunky interface, sporadic communication, I almost always had to reach out to get information. Separately from a normal tax filing. I had one refile in process from 2 years ago and they abruptly stopped it and said they "no longer offer the service" now I have to find a local company to do it.

Pros:

Cheap-ish

Cons:

Cheap service.

Absolute nightmare of an experience. SO MANY PROBLEMS 1) I sent them my documents in February and they didn't end up getting them submitted until late May 2) they didn't actually do my return right! I had to get on the phone with the CPA and show him what he did wrong to get me my full refund! 3) for the efile they switched my routing number with someone elses and the payments never went through!!!! I had to follow up with federal and six different states individually to correct the payments. 4) HORRIBLE CUSTOMER SERVICE - it would take up to a week for them to get back to me and they never had the right information! DO NOT USE - worst experience I've ever had in taxes

Pros:

NONE

Cons:

SO MANY PROBLEMS - DO NOT USE

In December of 2018, I signed up for their "special". I have been communicating with their staff from March to May, but couldn't get my tax filled, had to go get a real accountant. Had to pay $200 penalties out of pocket because of these losers. Thanks!
Awful experience. Hired the for two years and in both cases they have incurred in errors that resulted in penalties from the IRS Pros: Responsive to send a reply to the IRS after additional information requested. Cons: Slow response time. No customer service number. Their response to the IRS proved useless since they were trying to cover up mistakes they made in the first place, which proves they are not trustworthy in filing the tax returns accurately. STAY AWAY
Mother, veteran, student
Thieves. Stole $20 from me. After I told them it was my last. And I am trying to get money because of no electricity due to Hurricane laura