Joe d'Elia
@joedeliame · Digital product maker
Hi @erictwillis, thank you for hunting Upscope.io!
Rapid overview
“Click to view the users screen from live chat”. No user install required. Integrates with Intercom, Zendesk, Livechatinc, Olark and with more coming soon. Also lets you point, scroll and click for the user. You can use it without live chat if you prefer.
Key features and benefits
- No user install required: This is not your grandpa’s screen sharing software where the user spends 20 minutes figuring out how to install it. You click directly from your live chat tool and you’ll be seeing the user on your website and they don’t need to do a single thing.
- Point, click and scroll for them: If a user can’t find your billing section, you can move their mouse remotely for them 🙂
- Live chat integration: Once you’ve copied and pasted the code on your site, you don’t need to do anything more. It auto-integrates with tools like intercom, Zendesk, Olark, LiveChatinc (and more soon.). A ‘screenshare’ link will appear on your live chat software panel.
Other features: Hide key fields from operators for better security. Turn on the ‘Ask the user’s permission’ to view their screen option. Track clicks and see a user’s event history. Add multiple teams.
We look forward to hearing your thoughts!
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Wojtek Witkowski
@dubstrike · Rayfeed
@joedeliame @erictwillis This looks very promising. Any plans on letting the viewer take control, kind of like Screenhero in the browser?
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Joe d'Elia
@joedeliame · Digital product maker
@dubstrike hey there! Right now we let the agent click, point and scroll for the user. We are planning further actions, just need to test them with the various js libraries to make sure they work for everyone!
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