Twilio Flex is a fully programmable contact center, so you can manage all of your clients, customers, and employees in one fully customizable place.
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Twilio launches Twilio Flex, aims for programmable, multichannel cloud call center | ZDNetCloud communications provider Twilio launched Twilio Flex a contact center platform that covers multiple channels and allows customers to customize interfaces, routing and reporting. Twilio Flex can scale up to 50,000 agents. The aim for Twilio is to do battle with existing call center infrastructure players that deploy on-premise call center hardware and software.
Twilio launches Flex, a fully programmable contact centerEarlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 - lo and behold, today is March 12 and Twilio today announced the launch of Flex at the Enterprise Connect conference in Orlando.