SwiftViews

Free Customer Service delivered by Customers!

We are a community-based live help service!

Think of it as Intercom, but the people you talk with are owners of the actual product you are seeking help for.

How do we do it? Go to our platform's website, register and find out!

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Angel Nikolov
Angel NikolovMaker@darkysharky · Seek help, get help, be the help!
Hi Hunters! We want to inform you about our brand new live help platform - SwiftViews. What is this and why do we want you to know about it? So you finally decided to buy the new iPhone 📱and you are ready to purchase it from an online store. However, while browsing the site of that store, you are offered to buy a screen protector at a half price. Hmm, sounds like a good deal, doesn't it? But then you remember that the new iPhone had that special fingerprint-resistant screen.. Would that screen-protector ruin that feature for you? Should you secure your screen, but lose that cool feature Apple gave you for free? 🤷‍ Maybe you could ask the online chat support of that vendor for help? Sure, they will somehow convince you that the best option is buying the phone + the screen protector + a new lawn mower, but you don't want that do you? Actually, even if they help you unbiasedly, the chances of that customer service representative having that specific knowledge are slim.. Now imagine that you can ask somebody that has already purchased this exact same product, without even leaving the site? And that someone doesn't work for the online store you are going to purchase from. Cool, huh? 🕺 Let me see with my own eyes! 👀 You can learn more about how the whole things works here - https://www.swiftviews.com/ Or if you just want to experience the chat as if you were in that very same case like above - go here https://static.swiftviews.com/ Why the name? 🐦 We want to provide users with fast and contextual opinions, or otherwise called - views. No pre-scribed scenarios, no dry instructions. A swift is a cute bird that is faaast. You get it! How do we do it? Let's go through the short version. An online shoppers go to a website and search for a phone. They find it but have some questions about it. After loading the details page of that item, a cool small widget pops-up in the bottom right corner of the site. They click it and are immediately presented with several helpers who are just ordinary people, with the only difference that we know that they might have more information about the product or a similar one. From here, the flow is obvious - the help seeker asks the question, gets an answer (hopefully) and rates the helper, so we can provide better help to other users next time. Also in the end, the help seeker is offered to become a helper. If you want to know more about the idea from the other perspectives - the vendor integrating the widget and the helpers - visit our website here https://www.swiftviews.com/ or read our blog post on Medium https://medium.com/@darkysharky/... Why do we do it? There is obviously a HUGE market for online chat solutions and almost every single player in that niche plays the same game, with the same tools and same behaviours. So far we haven't seen a crowdsourced beautiful, swift and interactive online chat tool, so we figured we could do something about it.
Siddharth Ramesh
Siddharth Ramesh@srameshrr · Maker
@darkysharky Hey! We talked during the beta test, from FB start group! Congrats on the launch 🙌
Angel Nikolov
Angel NikolovMaker@darkysharky · Seek help, get help, be the help!
@srameshrr Thanks man! Glad to see somebody else from the hackaton! :))