Support Hero

Educate your customers through self-help support

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#5 Product of the DayMay 17, 2018

We're pretty excited about this and I'd love to get feedback on my latest product hunt posting which is a self-help knowledge base tool that helps companies educate their clients by helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.

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Reviews

  • 116396
    Shivbhadra GohilWizard of Light Bulb Moments
    Pros: 

    1. Reduces Support Tickets

    2. Saves a lot of time answering common questions

    3. Customers get Instant Answers to FAQs

    Cons: 

    Nothing as of now.

    I'm using it at Meetanshi.com for last few months and it helped us reduced support tickets and gave our customer better user experience.

    Highly Recommended Product.

    Thank you SupportHero Team.

    Shivbhadra Gohil has used this product for one month.
  • 171783
    David FergusonFounder, 5000fish, Inc.
    Pros: 

    Beautiful design, easy to setup, great back end analytics, and smooth customer experience to deflect support tickets

    Cons: 

    Needs more import options, advanced search filters for users like article version filtering.

    There are lots of help desk products that integrate a knowledge base with their product, but the knowledge base is always the step child when it comes to development and innovation. Support Hero is dedicated to making awesome knowledge bases and it shows. And with their custom form integration to email, this can integrate seamlessly with almost any help desk system to help deflect customer tickets.

    David Ferguson has used this product for one month.

Discussion

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827898
Tomer Aharon@tomer_aharon · Co-Founder of Poptin
Love Support Hero! We use it as our knowledge base at Poptin.com and it is super useful. Well done guys!
872155
Matic UžmahMaker@matic_uzmah1 · CEO at SupportHero
@tomer_aharon thank you!
364111
Marcel Folaron@marcelfolaron · CEO & Co-founder Leantime.io
Love the product and the team is super responsive!
872155
Matic UžmahMaker@matic_uzmah1 · CEO at SupportHero
@marcelfolaron thank you <3
1209273
Jure Jakomin@jurejakomin · Growth Hacker
The hero of all supports really! Nicely done guys :))
872155
Matic UžmahMaker@matic_uzmah1 · CEO at SupportHero
@jurejakomin thank you for your support!
881648
Gal Dubinski@galdubinski · Co-Founder at Poptin
love the product, love the team. good luck guys!
872155
Matic UžmahMaker@matic_uzmah1 · CEO at SupportHero
@galdubinski thanks! ;)
1106621
Suvran Roy@suvran · Co founder at ethicaLead
Its a terrific knowledge base hub. I would give more brawny points than even the intercom help desk.
872155
Matic UžmahMaker@matic_uzmah1 · CEO at SupportHero
@suvran thanks man!