Support Hero

Educate your customers through self-help support

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#5 Product of the DayToday

We're pretty excited about this and I'd love to get feedback on my latest product hunt posting which is a self-help knowledge base tool that helps companies educate their clients by helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.

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Reviews

  • Emeric Ernoult
    Emeric ErnoultCEO Agorapulse
    Pros: 

    Support hero is just the best tool for self help support! We use it at Agorapulse and it's a life saver for our support team of 11.

    Cons: 

    Not really any cons for us.

    We've tried all the other knowledge base products on the market over the last 7 years. None of them are as good as Support Hero in solving the growing pain of unnecessary support workload. Support Hero is really the ONLY tool that helped us refine our support knowledge base to decrease the quantity of support tickets received while increasing user satisfaction (they always prefer finding their answers themselves)

    Emeric Ernoult has used this product for one year.
  • Pros: 

    Super easy to implement

    Cons: 

    none yet

    I bought Support Hero a few weeks ago and it was super easy to implement. Our product is new so I'll be adding more FAQs as we get questions from our users.

    Kim Doyal has used this product for one month.

Discussion

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Tomer Aharon
Tomer Aharon@tomer_aharon · Co-Founder of Poptin and Prospero
Love Support Hero! We use it as our knowledge base at Poptin.com and it is super useful. Well done guys!
Matic Užmah
Matic UžmahMaker@matic_uzmah1 · CEO at SupportHero
@tomer_aharon thank you!
Marcel Folaron
Marcel Folaron@marcelfolaron · CEO & Co-founder Leantime.io
Love the product and the team is super responsive!
Matic Užmah
Matic UžmahMaker@matic_uzmah1 · CEO at SupportHero
@marcelfolaron thank you <3
Jure Jakomin
Jure Jakomin@jurejakomin · Growth Hacker
The hero of all supports really! Nicely done guys :))
Matic Užmah
Matic UžmahMaker@matic_uzmah1 · CEO at SupportHero
@jurejakomin thank you for your support!
Gal Dubinski
Gal Dubinski@galdubinski · Co-Founder at Poptin
love the product, love the team. good luck guys!
Matic Užmah
Matic UžmahMaker@matic_uzmah1 · CEO at SupportHero
@galdubinski thanks! ;)
Suvran Roy
Suvran Roy@suvran · Co founder at ethicaLead
Its a terrific knowledge base hub. I would give more brawny points than even the intercom help desk.
Matic Užmah
Matic UžmahMaker@matic_uzmah1 · CEO at SupportHero
@suvran thanks man!