Support Hero

Educate your customers through self-help support

5.0/5
About

We're pretty excited about this and I'd love to get feedback on my latest product hunt posting which is a self-help knowledge base tool that helps companies educate their clients by helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.

12 Reviews
Romina
Jonas
Shivbhadra Gohil
 +25 reviews
  • Tomasz IADB Guy
    Tomasz IADB GuyFounder at IADB Websites for Creatives
    Pros: 

    Reduces tickets, provides quick relevant articles.

    Cons: 

    Takes time to implement, would be nice if it had RSS implementation option.

    I really dig it. It took me a while to set up the system as it is a manual task, but once it was said and done, it was a huge relief on the incoming requests. You can provide specific URLs to load up specific responses, so I set up my user-facing control panel at https://www.iadb.com to show specific faqs as they are connected to each section, so that recommendations (including how-to videos) that are given are always on point.

    Tomasz IADB Guy has used this product for one month.
  • Shivbhadra Gohil
    Shivbhadra GohilWizard of Light Bulb Moments
    Pros: 

    1. Reduces Support Tickets

    2. Saves a lot of time answering common questions

    3. Customers get Instant Answers to FAQs

    Cons: 

    Nothing as of now.

    I'm using it at Meetanshi.com for last few months and it helped us reduced support tickets and gave our customer better user experience.

    Highly Recommended Product.

    Thank you SupportHero Team.

    Shivbhadra Gohil has used this product for one month.
  • David Ferguson
    David FergusonFounder, 5000fish, Inc.
    Pros: 

    Beautiful design, easy to setup, great back end analytics, and smooth customer experience to deflect support tickets

    Cons: 

    Needs more import options, advanced search filters for users like article version filtering.

    There are lots of help desk products that integrate a knowledge base with their product, but the knowledge base is always the step child when it comes to development and innovation. Support Hero is dedicated to making awesome knowledge bases and it shows. And with their custom form integration to email, this can integrate seamlessly with almost any help desk system to help deflect customer tickets.

    David Ferguson has used this product for one month.
  • Emeric Ernoult
    Emeric ErnoultCEO Agorapulse
    Pros: 

    Support hero is just the best tool for self help support! We use it at Agorapulse and it's a life saver for our support team of 11.

    Cons: 

    Not really any cons for us.

    We've tried all the other knowledge base products on the market over the last 7 years. None of them are as good as Support Hero in solving the growing pain of unnecessary support workload. Support Hero is really the ONLY tool that helped us refine our support knowledge base to decrease the quantity of support tickets received while increasing user satisfaction (they always prefer finding their answers themselves)

    Emeric Ernoult has used this product for one year.
  • Turgay Birand
    Turgay BirandFounder of EditionGuard, Maker and Gamer
    Pros: 

    Easy setup, usable UI, cuts down on tickets a lot!

    Cons: 

    Makes me feel less useful for customers as Support Hero does much of the work!

    We've been using Support Hero for years at EditionGuard. It works very well for getting relevant information in front of users when they need it. It has cut down on the number of tickets we get by a substantial amount, as users can first easily search the knowledge base before contacting us. If they can't find an answer on the kb, we're also able to ask qualifying questions before being contacted, which improves the experience further. Highly recommended.

    Turgay Birand has used this product for one year.
  • Pros: 

    Very friendly and easy to set up app, awesome analytics features!

    Cons: 

    It's an awesome app as it is!

    We were looking for an easy to use and reliable support app for many months. Starting to use the SupportHero app was our best decision ever! We are a small company who sells online courses for face painters, and this soft gives us a very important possibility to support all our users with just one manager. 

    The built-in analytics allows us to improve our knowledge base and get in touch with our users when they want to buy more only :)

    Igor Murasev has used this product for one month.
  • Pros: 

    Super easy to implement

    Cons: 

    none yet

    I bought Support Hero a few weeks ago and it was super easy to implement. Our product is new so I'll be adding more FAQs as we get questions from our users.

    Kim Doyal has used this product for one month.
  • Jeff Liebov
    Jeff LiebovCEO, EZBILLING360
    Pros: 

    Easy to setup, use and actually works!

    Cons: 

    Nothing really

    We are using this product with our upcoming release of EZBILLING360, a Cloud Invoicing and Business Management software for small to medium sized businesses. Our aim in using support hero is to assist users in quickly answering their pressing support questions, with minimal effort. We also love the extended video integration options, keyword indexing, and statistics available. Overall, great product and would highly recommend!

    Jeff Liebov has used this product for one month.
  • Pros: 

    Makes sense, easy, simple UI, love it!

    Cons: 

    Let me think... none?

    We use supporthero for a while on www.exergenie.com and love it! Its great to see what people are looking for and put the answer online right away. So no question remains unanswered! It saves a lot of time since people ask those question before opening a chat. Keep on with the great work!

    EXER-GENIE has used this product for one month.
  • Pros: 

    Great support statistics

    Cons: 

    For now, no cons.

    Love the product! Here is why → Support Hero’s focus will help you offer top notch self help support to reduce user's frustration and useless/avoidable incoming support tickets. That’s the only problem they are solving and I believe all their efforts are focused there. Big tolls like, Zendesk and Intercom are trying to solve (to be honest, are solving) dozens of business problems and, as a consequence, is not the best at each of them. Some are addressed better than others but, for example, on the support side, they still offer very poor statistics about your support team effectiveness.

    Keep up with good work guys!

    Ziga Leskovsek has used this product for one month.
  • Joshua Jagelman
    Joshua JagelmanHuskee Tech
    Pros: 

    Easy to Install, Use and Get Support when needed

    Cons: 

    None

    For small companies that dont have dedicated Helpdesk this is a total winner!

    Joshua Jagelman has used this product for one week.
  • Eric Brandley
    Eric Brandleyadministrator
    Pros: 

    This software helps us pinpoint exactly what our clients need so we dont spend any time on things they dont care about.

    Cons: 

    When adding a video tutorial, it would be nice be able to add corresponding documents or a link to a video reference pdf.

    love support hero. it already works with your help desk!

    Eric Brandley has used this product for one month.