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Spoke

Dead simple way to manage workplace requests

5.0/5
About

Spoke is a simpler, smarter way to manage workplace requests. It has everything support teams like IT and HR need to keep employees happy and productive, including ticketing, knowledge management, and self-service powered by artificial intelligence (AI).

13 Reviews
 +21 reviews
  • Ikbel HammamiI HAVE A DREAM
    Pros: 

    Great move for targeting business routine task

    Cons: 

    I'm not sure how it handle company data privacy and security

    I'm having couple questions:

    What it takes to build a strong Bot platform?

    How you differentiate Spoke from other bots that already exist in the market?

    How did you get your first clients?

    What's your market strategies?

    Ikbel Hammami has never used this product.
  • Pros: 

    Very easy to use, saves times, great team at Spoke

    Cons: 

    None

    We've been using Spoke for a little over two months and everyone on the team loves it!

    Saves us time and forces us to have better organization for our knowledge base. The more we use it the smarter Spoke gets and we're seeing a good amount of automated replies which saves us time.

    The team at Spoke is great! Everyone involved with onboarding has been great and they are always there to help us get the most out of Spoke.

    Bill has used this product for one month.
  • Pros: 

    Great Platform! Amazing Capilities

    Cons: 

    NONE

    Our company is preparing to Launch Spoke! Our CSRs love having information at their fingertips. We've evaluated the product for about three months now and the

    customer support team has been amazing. They have supported our team every step of the way. Susan and Riciel are AMAZING!

    Temeka Marie LaChét has used this product for one month.
  • David DorfmanDirector of Operations at YAPI
    Pros: 

    makes everything so efficient in business operations!

    Cons: 

    none

    We've been starting to use spoke and it has taken so many tedious tasks off of our administrative team and are able to focus on the big issues! Thanks again Spoke!

    David Dorfman has used this product for one month.
  • Mackenzie SaundersTraining Associate, OppLoans
    Pros: 

    Quick, easy & efficient.

    Cons: 

    Building the KB can be time consuming, but very much worthwhile.

    Our company has been working with Spoke on a free trial for 3 months now and their team has been extremely helpful with building this platform and incorporating it into our call center. Spoke allows our employees and coworkers to be more effective because their questions are getting answered more quickly and efficiently, therefore improving their success within the company.

    Mackenzie Saunders has used this product for one month.
  • Jason WilcoxDirector of Technology
    Pros: 

    Intuitive User Interface, AMAZING support team and once the users get offloading their domain knowledge, a welcome addition!

    Cons: 

    Making me obsolete :(

    We have been using Spoke since part of 2017. An excellent find to a tough problem plaguing any organization: Silo-ed domain knowledge.

    Spoke let's users and teams get what they know out of their head and also helps us quickly ramp up new users.

    Jason Wilcox has used this product for one year.
  • Joe RussellIT Manager, ALMACO
    Pros: 

    Great interface, easy for end users, multiple ways to ask for help. And a great company to work with overall!

    Cons: 

    Any cons there might be are in the works for future features of Spoke.

    Spoke, as a company, has been one of the best companies I've worked with so far. Helpful, attentive, and always helping us get the most out of Spoke. My users like using spoke and how easy it is, plus like feeling as though their requests are being handled quicker. They also get a lot less emails than our previous help desk, which is something they appreciate!

    Spoke is still growing, and I look forward to growing along with them as we continue our partnership!

    Joe Russell has used this product for one month.
  • Jared FleitmanHead of Business Development at Neura
    Pros: 

    Easy to create new requests, mulutichannel supportu

    Cons: 

    Waiting for seamless cloud storage

    Excellent support, experienced team

    Jared Fleitman has used this product for one year.
  • Pros: 

    The app is super fast – it was be used in an instant across text, email and Slack. It learns quickly & saves time for the office staff.

    Cons: 

    We have 3 offices. So people need to be specific when asking a Q related to their office or they are given the wrong info.

    We really like the product. It’s a no brainer for anyone who wants to automate the same consistent office questions. 5 stars!

    Juliet Grier has used this product for one month.
  • Tiffany ChoiDesigner @baunfire
    Pros: 

    This sounds new and innovative! It’s different from other products I’ve seen

    Cons: 

    None

    This is what my office exactly needs! I’m excited Spoke is finally live - can’t wait to take it back to my office 😊

    Tiffany Choi has never used this product.
  • Christian BoullonOperations Manager / Swell Investing LLC
    Pros: 

    Easy to implement / Employees love it

    Cons: 

    none so far...

    Great company / great product / employees and staff are amazed by the solutions so far. Syncing with Slack is incredible - keep it up guys!

    Christian Boullon has used this product for one month.
  • Jordan Nash HunterOffice Experience Manager, charity: wate
    Pros: 

    Spoke saves us time by managing staff questions. The AI learns as you go so you're not constantly repeating yourself. We love Spoke!

    Cons: 

    NONE! It's incredible!

    We use it for office, HR, finance, and IT requests and it works like a charm!

    Jordan Nash Hunter has used this product for one year.
  • Josef HeirnaandezAssociate Producer
    Pros: 

    This looks way easier than other ticketing systems out there! I love the slack and text integrations too.

    Cons: 

    None that I can tell

    I’m sending this over to our to our IT and HR teams! From the looks of it, Spoke could make their lives by streamlining everything.

    Josef Heirnaandez has never used this product.