Comments on postSkype Web Control
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Ryan Hoover
@rrhoover · Founder, Product Hunt
Skype taking on Intercom, Zendesk, and other support tools with this move. When will Slack do the same? 🤔 There are already a few Slack-integrated apps to embed a channel into a site.
Alex
@tpbtv
@rrhoover to be honest, I don't know why they haven't already :(
Jevin Sew
@jevinsew · Rails / iOS developer
@rrhoover yeah Slack's priorities are weird to me
Hassan May Riggs
@hassanriggs · Founder, Smart Alto
@rrhoover Most founders I know use Intercom. We need more innovation in this space.
Nik Sudan
@niksudan · Game & Systems Developer
@rrhoover I reckon it'll only be a matter of time before we see this feature for Messenger, Slack, and other popular messaging services. It'll be the new stories!
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Rene Brandel
@renebrandel · Program Manager, Microsoft Skype
@felipe_rohde @hassanriggs Follow me and I'll keep you up to date in the upcoming weeks ;-)
Buster
@buster · PM, Slack
@rrhoover Regarding Slack... syndicating channels isn't a feature that has obvious work-related applications. There are issues around security as well (people in the channel should know if their messages are being embedded somewhere else), so it would need to have sophisticated permission checking and considerations for fallbacks, it would need to update in real time (when messages change, reactions added, buttons clicked), etc. And at that point might as well use the API and let the ecosystem solve it for specific use cases. In other words: it's complicated. What use cases do you think are most compelling for it?
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Ryan Hoover
@rrhoover · Founder, Product Hunt
@buster as always, very thoughtful response. While I'm not privy to your internal strategy, it seems to be focused on team communication (with a strong expansion into the enterprise) vs. external communication (e.g. customer support, broadcasting announcements). Slack as a huge market and while big, long way to go to complete the mission of the former.
Christian Grobmeier
@grobmeier · Software Guy. Grobmeier Solutions.
@rrhoover Except Skype requires users to login before they can text me. Which is a bit sad.
Masoud Ardestani
@masoudardestani · Co Founder @Rydite
@hassanriggs what about Drift. They ain't too bad.
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Rene Brandel
@renebrandel · Program Manager, Microsoft Skype
@grobmeier @rrhoover True. only if you're using it with a Skype user. Some people like to use a Skype bot that forwards the messages into team comms clients like Slack or Microsoft Teams. This way you don't have to sign in to start a chat.