Comments on post “ServiceFriend”
Tim Dorr
@timdorr · Cofounder, SalesLoft
Looks good, but your website needs a lot of work. The copy needs to be trimmed down and made far less technical. My eyes start to glaze over at a lot of it. "Servicefriend is the new way for digital transformation." What does that even mean?
You start mentioning the benefits before even explaining what you do. That Hybrid Bot Experience section at the bottom should be as close to the top as possible. It's really good! And it gets the point across as directly as possible.
The Benchmark KPI section completely loses me. Switch that to a simple one or two metric bar graph and do the Apple-style "2.6x faster! 12x cheaper!" kind of thing. I don't need to know the exact numbers, just show (visually) how much your product improves my bottom line.
I'd also drop the number of pages on your site in half. Combine the Products & Solutions, Industries, and Deployable Today pages. They can all live on the same page and reduce the amount of clicking around on your site. Put more calls to action around the site to drive people towards doing demos.
Last thing, speed up the intro text on the front page. It takes like 15 seconds to appear and most visitors will have left by then. The animation looks cool, but will spike your bounce rate. Just get to the point :)
Hope that helps. It looks like a good product! Good luck with it!
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Jonathan Eckstein
@jonathan_eckstein · Bots, Artificial Intelligence, Gaming
@timdorr We have been extremely focused on creating the best product possible. Thanks for the input! We're glad you took the time to look around our website.
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Taylor Hook
@hook_taylor
@jonathan_eckstein definitely agree with Tim on the website, was difficult to find out which channels you are offering, navigation was tough. Overall though looks like you guys have created a great product. Would love to find out more about your product, and chat about partnership opportunities with you and your team as I see a lot of applications with our current clientele.
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Jonathan Eckstein
@jonathan_eckstein · Bots, Artificial Intelligence, Gaming
@hook_taylor We offer the capability to build one Hybrid Bot system for all messaging platforms. Our Interactive Text Response connects to any desk with a send/recieve API and we also offer our own desk that is proven to be 5X more productive in asynchronous messaging than any other desk platform. Appreciate the input on the website as well. I'd be happy to get in touch with you Taylor. Feel free to email me at Jonathan@servicefriend.com
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