Comments on post “ServiceFriend”
Jonathan Eckstein
@jonathan_eckstein · Bots, Artificial Intelligence, Gaming
Hi everyone, we are excited to finally be able to share our product with the world. We originally created Servicefriend as a way for businesses to communicate with their customers in the same way people communicate with their friends.
We recognized the quick adoption of messaging over two years ago and have been tackling the challenges of handling the massive volume of inquiries businesses receive when opening up messaging as a service platform.
Through our years of experience we created the worlds first Hybrid Bot Architecture where the Bot is always on the front end of the conversation.
Our Interactive Text Response system analyzes every message sent throughout a conversation automatically handling 40% up front with 60% prioritization and orchestration to the call center.
Our case study partnership with Facebook is the first proven use case of a Hybrid Bot. Within one year Globe Telecom, a gigantic telco in South East Asia, produced 22% higher customer satisfaction, 50% reduction in hotline calls, and a 10% cost savings to their call center.
We want enterprises to take advantage of the asynchronous, personable, and casual nature of messaging while pleasing their customers in the process.
All of us are happy to answer any questions you may have! Ask away!
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