Love this product - used it twice now to find a lost snowboard and cancel a gym membership. Do you guys plan to integrate with certain large brands and take over their customer service or will you always represent the consumer?
@paigecraig great question... we're a neutral third party, so we represent both the consumer and the business. If the consumer has been wronged, we fight like hell to get them what they deserve to make it right. If they are filing a dubious case, we will protect the brand by not even bothering them and dealing with the consumer directly.
@schneider Feels to me like brands might value a neutral party's evaluation of their customer service. Perhaps an overall score and some breakdown. Often times there's a disconnect between the frontline support an organization is providing and what the raw numbers tell management.
