Brenden Mulligan
@mulligan · Founder, LaunchKit & Cluster
During my exploration of the product education, I got really confused when I got to the pricing page around "Conversations". Feels like you're using a new word for something commonly called Tickets in customer service.
This explanation, to me, says there's got to be a way to simplify the message: "This includes multiple responses per conversation. For example, if you send five replies in order to resolve an issue, this counts as just one conversation. If you have more conversations than the monthly limit, Respondly will still collect your emails and tweets, and you’ll be notified."
Just my 2 cents. Feels like you can simplify the term or messaging this in a way to not require this large explanation.
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