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Comments on “Raindrop.io 4.0”
Posts » Raindrop.io 4.0 » Comments » Comment
Lee Peterson@lee_peterson · UI/UX Designer/Developer @rustydogdesign
@exentrich Have you improved the customer service and product support aspect of Raindrop in addition to the exhaustive 10-item list? I paid for a Pro account on June 20th, 2016 (Order Number : 105946547346). To this day, my Raindrop account still tells me to upgrade and doesn't give me the Pro account features. I've emailed a few times, tweeted, "Send Us a… See more
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Rustem Mussabekov@exentrich · Founder of Raindrop.io
@lee_peterson Hello! I am really sorry for too late response. I have no clue how it happen. For my apologize i upgraded your account for 1 extra year.
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Marko Aleksic@1markiz · UI/UX Designer
@lee_peterson I can absolutely confirm this! Best bookmark app and worst support ever. @exentrich Man, if you can't find the time to answer all those tweets and emails (it's 2nd year now and I got ZERO replies) or you have problems with speaking on english - try to find and pay a person do this. Your number of PRO users would skyrocket in a several months.… See more
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Lee Peterson@lee_peterson · UI/UX Designer/Developer @rustydogdesign
@exentrich Thank you for the response, and thanks for the kind gesture. It's sincerely appreciated. I'm purchasing an additional year right now. I believe in your product and know that it'll end up going somewhere.
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Freeman LaFleur@freemanlafleur · Digital Strategist
@exentrich Just signed up and love the product so far! I have tried a few similar products but none with this UI design - which I'm loving. I am hesitant to go pro from the other reviewers experiences but will do so to support your further development. Also, I have experience building and scaling support teams if you'd like to chat ;)
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