Comments on post “ProfitWell Retain from Price Intelligently”
Chris Gadek
@dappermarketer · Head of Growth & Marketing, Doorman
The team at Price Intelligently (and their ProfitWell dashboard product) is in a league of its own.
ProfitWell is the first and most important dashboard I log into everyday - I use it to get a pulse on our retention metrics and subscription revenue. Retention usually takes a backseat to acquisition for products developed for the SaaS market and it's refreshing to see a company focusing on the important stuff. Super excited to see their Retain offering on PH - to echo Hiten's sentiment, the folks at PriceIntelligently know how to deliver additional value to SaaS businesses.
This product sounds like a no-brainer for your business if you:
a) have a subscription-based business
b) utilize one of the payments integrations ProfitWell supports
c) find yourself losing customers for reasons unrelated to your service offering (expired cc's, etc...)
d) don't hate free money
Question(s) about Retain for the PriceIntelligently team:
Is it safe to assume that Retain updates your payments backend when customers use the service to update their payment details?
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Patrick Campbell
@patticus · CEO, Price Intelligently
@dappermarketer woah. Thanks so much for the kind words, sir. Super humbled.
Good question. Your assumption is correct. If someone uses our forms (either in app or via email) to update their information, the data gets updated in Braintree, Zuora, or Stripe. We actually don't touch the data at all - ports right into the billing system, so they can continue to handle all of the security, privacy, etc.
We're starting to add some cool functionality that not only updates the CC information, but also the plan (with our customer's approval, of course). For instance, the only time you're likely asking your customers to upgrade to annual is when they sign up. If we're already recovering them, we should probably also ask them to upgrade to annual, so we ask them right in the form. This helps boost overall retention along with recovery rate.
There's even more coming soon, too. :)
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