Comments on post “ProfitWell Retain from Price Intelligently”
Patrick Campbell
@patticus · CEO, Price Intelligently
Patrick here, CEO of Price Intelligently - the makers of ProfitWell Retain. Pumped to answer any/all questions, but here are some details on how we're able to get that high of a recovery rate:
1. **Pre and post dunning:** Retain targets customers through the entire involuntary churn cycle, reaching out to customers who are on the verge of expiring before they go delinquent and after failures occur.
2. **Emails and In-app notifications:** Emails target customers right in their inbox and in-app notifications target customers right in their workflow to eliminate as much friction as possible to updating their credit card information.
3. **White labeled landing pages and forms that don’t require a user to login to update their credit card:** You don’t spend much time on your billing settings page or your credit card forms, so we don’t want to send your customers to them. Instead we’ve created gorgeous landing pages and forms that don’t require your customers to login and send the data right to your billing system. Best part is they’re completely white labeled.
4. **Constant optimization and complete management:** We do all the work leveraging the millions of data points we’re sitting on, running multivariate tests and utilizing machine learning to mine your data for key findings. Through constant optimization and our algorithms, your recovery rate continually improves, because we treat your delinquent customers as their own marketing channel.
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