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Comments on “Personal Workbot for Slack”
Posts » Personal Workbot for Slack » Comments » Comment
Bhaskar Roy@broy · Workato
Hey everyone, Really excited about Personal Workbot. We looked at how our 1700 customers were using Workbot, surveyed and talked to a number of them on their experience with using Slack bots and this major update addresses some of the common themes we heard from them, which is helping them be more productive and provide ways to personalize the bot to their b… See more
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Paul Walsh@paul__walsh · Founder, @MetaCert and Creator, @bCRM.
@broy What's the best way to survey your customers Bhaskar?
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Bhaskar Roy@broy · Workato
@paul__walsh great question. Did it a few different ways: - added a command called "feedback" that Workbot users can use to send us feedback - used things like DMs through Workbot asking if they'd be open to providing feedback and surveying through that, emails to some customers with surveys - talking to them 1:1 over the phone to get more qualitative feedba… See more
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Paul Walsh@paul__walsh · Founder, @MetaCert and Creator, @bCRM.
@broy Oh boy I never thought of having a feedback command. Doh! We have a link at the end of each response "Speak to a human now" which links to a chat window. But I'd rather have our bot be able to open a real dialog with a customer support person.
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Bhaskar Roy@broy · Workato
@paul__walsh we are also working on a command called "agent". What this does is starts a chat session with someone from our side to help them out. No separate window - all done as DMs back and forth with Workbot providing a seamless experience for the end user.
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Paul Walsh@paul__walsh · Founder, @MetaCert and Creator, @bCRM.
@broy We built the tool that will allow that :) Great idea. I think it's important.
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