We've found value in using tools like Inspectlet to observe historic sessions, but there's a lag (sometimes hours) between a visitor landing on a site and the video being visible. Love the idea of Peek in, interested in seeing where the team take this.
@almackin thank you for your comment! do you think you'll find it more useful as a support tool or as a "proactive" support tool, or just to see what your users are up to? 👻
@joedeliame I was having a play around with it, I think the value would come from being pro-active with people who have signed up and are using our tool. We could guide them when they need support. I liked the feature to use the mouse pointer to show the user something. I know it's early days but this could be expanded upon with chat (or some way to converse…See more
@almackin I tend to agree—I like it a lot better for that usage at least. It was easier to integrate with other live chat solutions than create a brand new one though, so I decided to start from there.
But by seeing how it is used I think we'll end up building our own solution!
