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O'Reilly Bots - #10 - Customer service with bots

Michael Schneider, Rachel Law, and Alyx Baldwin

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Jon Bruner
@jonbruner · AI & Bots Director at O'Reilly Media
Pete and I really enjoyed talking with three very sharp people about their bots that help customers. The first conversation here is with Michael Schneider from Service, a bot with humans in the loop that intercedes in customer disputes. Our second conversation is with Alyx Baldwin and Rachel Law, founders of Kip, a bot that coordinates purchases within teams… See more

Discussion

M
Jon Bruner
@jonbruner · AI & Bots Director at O'Reilly Media
Pete and I really enjoyed talking with three very sharp people about their bots that help customers. The first conversation here is with Michael Schneider from Service, a bot with humans in the loop that intercedes in customer disputes. Our second conversation is with Alyx Baldwin and Rachel Law, founders of Kip, a bot that coordinates purchases within teams… See more