Comments on post “Nuage Email”
Jamie Martin
@livejamie · Senior UX/UI at Raven Software
Cool service and nice design but poor execution. The homepage doesn't explain anything that's going to happen. You don't set any expectations.
When you're dealing with something as important as somebody's email and domain you need to be more explicit.
- How is this being accomplished?
- What needs to happen for it to be setup?
- What will happen to my gmail/domain?
- Do I still own the domain?
- How much will this cost now?
- How much will this cost in the future?
- What type of support is provided?
- Do you have access to my email/domiain?
It's making a big assumption that I'm going to give you full access to my Google account before having all of these questions answered.
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Damien Tsnkff
@tsnkff · Growth @Nuage
@livejamie Hey Jamie. Thanks for your feedback . In order to be as precise as I can, I'll answer point by point 😁
- If you already don't already own the domain, the domain is registered for you, and we create the email address, and connect it to your Gmail.
- You'll receive an email on your new email with the instruction to setup the STMP in order to be able to send email from your new address.
- Nothing happens to your Gmail, it says the same. You do own the domain and have full control on it.
- In the future it'll cost $2/month per email. But as part of the PH community, the first year is free.
- As for the support, we're using Intercom, and our support answer as fast as possible.
- We obviously do not have access to your email /domain, except the access required for the setup. Your privacy remains safe.
I understand your concern, and we are still working on the clarity of our message. Comments like yours help us improve.
By the way, we do not require full access to your Gmail account, and never access/read your emails 😁
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Jamie Martin
@livejamie · Senior UX/UI at Raven Software
@tsnkff I appreciate the response. :) I wasn't technically asking the questions for myself just thinking of things you'd want to clarify on your homepage in order to communicate your message and be more effective. Best of luck! I've always enjoyed your main product.
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Gunaseelan Mani
@guna · Product Management, MyRefers
@tsnkff @livejamie You are also offering the registered domain for free. Even if it's for an year, that's a great proposition. You may want to highlight these nuances also.
After an year of free usage, are you going to restrict the user from moving to another SP if they prefer to?
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