Mission & Values - HelloTech - Richard Wolpert

Learn about the culture and team behind HelloTech.

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Bryan LandersMaker@bryanlanders · Design Principal, Backstage Capital
Episode 3 of the Mission & Values Podcast! It was such an honor to interview the amazing VC + entrepreneur, Richard Wolpert, now CEO/Co-founder of HelloTech. I first met Richard pitching the partners/co-founders at Amplify (LA accelerator) and then he kept turning up everywhere on startup competition panels, as an investor in local startups, then as a founder of a new company...everywhere! I don't know when the man sleeps, but I'm glad he (seemingly) doesn't much because it's inspiring to see how much he contributes to the world. 😄 If you're a current or future startup founder, there's a lot in this episode to learn from - building a service marketplace business, what it's like to startup today vs a few decades ago...so much good stuff. Please let me know what you think. I'm learning a lot and trying to improve in each new episode, so your feedback helps. 🐥 --- Richard Wolpert, CEO and Co-founder of HelloTech, shares how to be rigorous and helpful and why you won’t get rich quick in startups. MISSION To be the best possible service provider for in-home technology support. VALUES Our first and foremost goal is to deliver: a better quality product, in a more timely manner, at a lower cost than the alternatives (Geek Squad). Most of us have parents who are the ideal customer for our service, so we’re trying to build a service we would be proud to have our parents use. This is the guiding principle for everything we do. TOPICS - What’s changed, and what hasn’t, in tech over the past 30 years - Reaching the market; pain killer vs vitamin solutions - College students as the supply side of a marketplace business - The rigorous hiring and onboarding process for technicians (“heroes”) - Starting up in Los Angeles - What it takes to work at a startup - Why you aren’t likely to get rich quick in startups - Enabling an open culture and metrics that effect morale - The impact of smart homes, smart devices, and the Internet of Things - Rolling a service marketplace out to new locations Full show notes: http://missionandvalues.co/episo...