Best thing ever. I use it a lot when product testing, it's so much easier to explain when I find a bug to our developers, also works great for recording calls and doing demos or tutorials.Pros:
Easy to use, FREE, unlimited videos, can take notes , and many other things.Cons:
None! They are working on new updates and features that they share on their roadmap, it's awesome.
I use loom to create screen recordings to send to customers who use our software. It is the best way to answer customers questions about how to do something with a software product. Far superior to explaining via email or with support articles. Not only is it better, it is faster! Yes, it is faster to use Loom's chrome for a screen recording walking the customer through the process than it is to type an email instructing them. Love Loom.Pros:
The best way to communicate with customers!Cons:
There are a couple of bugs with the chrome extension. The desktop version is out soon and will and solve this :)
I was always freaking out sending screenshots, and email sequences. Now it is very easy to record short "how to" or show bugs to the dev team.Pros:
Easy to useCons:
Force you to record videos (sometimes a screenshot is enough) / could use an app for mobile
I use Loom for customer interactions, instructional purpose and screen recording for training. What most ppl miss are the TONS of use cases for this amazing solution! For example, do you have a "callout" that needs more insight for users/customers on a PDF document you are sharing? Rather than using the comment feature, why not share the callout by using Loom? In my experience, MANY customers are apprehensive to even open a doc with comments for fear they may make a mistake or delete content, etc. By opening a PDF in a Chrome tab and then using the Loom video to call out or clarify/elaborate on certain points, everyone is on the same page--literally! Great solution with lots of use cases!Pros:
Intuitive interface, Great UX, trimming ability, ease of useCons:
They are definitely a top option
Generally a pencil tool, though flexible is too hard to use and doesn't look good no matter how good you get at wielding it. I would likely not use the pencil tool for external communications - that would only suffice for internal explanations, not professional demos.Pros:
I like that all the tools-screencasting, video camera, markup and link sharing are all rolled into one.Cons:
The markup tool doesn't have shapes, only a pencil.