LiveChat

Premium live chat and help desk software for business.

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Premium live chat software for business websites. Used by small, medium and large businesses all over the world to delight customers, improve customer service and increase online sales.

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Reviews

  • Kaan Aksoy
    Kaan AksoyA person who doesn't headlines
    Pros: 

    Lots of integration with other channels

    Cons: 

    If a visitor does not provide his contact at the beginning you can not add them afterwards.

    It is a solid product but one thing (quite silly in my opinion) makes it quite useless in our case.

    If a visitor does not provide his details the at the beginning (they call it pre-chat survey) you can not add those details (email,name) afterwards.

    You can have a 2 hours chat session with a visitor but visitor will stay as unknown since you can not add the information you gathered during the chat session. How st..id is that?

    Kaan Aksoy has used this product for one day.
  • Matt Pliszka
    Matt Pliszkaresearching SaaS software @ pickSaaS.com
    Pros: 

    simple and straightforward tutorial, multiple integrations, great for e-commmerce businesses.

    Cons: 

    quite pricy app

    Love LiveChat for its simplicity, easy integration and customer support 👍

    Matt Pliszka has used this product for one month.

Discussion

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Agnieszka
AgnieszkaHunter@aga_jaskiewicz · LiveChat | social media | Sofar Sounds
Hi guys, Here's Agnieszka, I work at LiveChat and I'm also a heavy user of Product Hunt. More than happy to finally share our tool with all the hunters! First things first - there's a 30% discount for the first payment for the Product Hunt users! More about the product: LiveChat is a widely used live chat (no surprises here, huh?:)) and help desk system. Long story short: it allows customer service agents to contact customers directly on their website. LiveChat has also a built-in ticketing system which helps you handle all the communication with your customers from our platform. What's more you can also use it for sales - you don't have to wait for your customers to start a chat with you, but start it proactively. If you have any questions about it don't hesitate to ask! We keep developing the product so every suggestion will be warmly welcomed ;) Cheers! Agnieszka
Ilya Azovtsev 💌+🤖=🚀@ilya_azovtsev · Help sales team close more in less time
Not Hotdog
Agnieszka
AgnieszkaHunter@aga_jaskiewicz · LiveChat | social media | Sofar Sounds
@ilya_azovtsev Did you use an app to notice it ;)?
Ilya Azovtsev 💌+🤖=🚀@ilya_azovtsev · Help sales team close more in less time
@aga_jaskiewicz yeah, I need to recheck myself. I'm not always sure whether something is hotdog or not :)
Agnieszka
AgnieszkaHunter@aga_jaskiewicz · LiveChat | social media | Sofar Sounds
@ilya_azovtsev Yeah, know it, same issue ;/
szperlinski
szperlinski@szperlinski · Co-Founder Teamrock.pro StartupMakers.pl
How does it compare to @Drift ? I'd love to see some side-by-side comparison of automation features!
Agnieszka
AgnieszkaHunter@aga_jaskiewicz · LiveChat | social media | Sofar Sounds
@szperlinski Hi! Let me dig a bit deeper into Drift's features and I'll go back to you with an answer ;)
Agnieszka
AgnieszkaHunter@aga_jaskiewicz · LiveChat | social media | Sofar Sounds
@szperlinski Coming back with the answer:) LiveChat is focused on real time communication while Drift is more like an universal ecommerce platform with chatbots. LiveChat has features that can speed up the communication process, for example canned responses (pre-made answer to a popular question). When it comes to automation we also offer the "proactive chats" feature, which means that invitations to chat show up automatically when a user takes a certain action.
szperlinski
szperlinski@szperlinski · Co-Founder Teamrock.pro StartupMakers.pl
@aga_jaskiewicz great stuff, thanks!
Dmitry Kornyukhov
Dmitry Kornyukhov@dkornyukhov · Translator, Founder of theopenmic.co
Congrats on the hunt Agnieszka! Seems like a great product. BTW: Your team page is the BEST team page I have ever seen!
Agnieszka
AgnieszkaHunter@aga_jaskiewicz · LiveChat | social media | Sofar Sounds
@dkornyukhov Thanks a lot Dmitry! You made our Friday :D!
Mike Karaś
Mike Karaś@mikekara9 · discovering apps at picksaas.com
I'm a fan of online tools and I want to have my chat integrated into many other products I'm using. Live Chat has all I need in stock. It is the only platform which will provide full integration with e-commerce platforms like WIX or Shopify or cloud storage like Dropbox. Always happy to recommend LiveChat at picksaas.