szperlinski
@szperlinski · Head of Marketing, Text United
How does it compare to @Drift ? I'd love to see some side-by-side comparison of automation features!
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Agnieszka
@aga_jaskiewicz · LiveChat | social media | Sofar Sounds
@szperlinski Hi! Let me dig a bit deeper into Drift's features and I'll go back to you with an answer ;)
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Agnieszka
@aga_jaskiewicz · LiveChat | social media | Sofar Sounds
@szperlinski Coming back with the answer:) LiveChat is focused on real time communication while Drift is more like an universal ecommerce platform with chatbots. LiveChat has features that can speed up the communication process, for example canned responses (pre-made answer to a popular question). When it comes to automation we also offer the "proactive chats" feature, which means that invitations to chat show up automatically when a user takes a certain action.
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szperlinski
@szperlinski · Head of Marketing, Text United
@aga_jaskiewicz great stuff, thanks!
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