Kommunicate

A human + bot hybrid customer support platform

5.0/5
About

Handling customer support is a grueling, time-consuming and cost-heavy task. Kommunicate aims to correct it. Kommunicate is a hybrid (human+bot) support software for real-time, proactive and personalized support for growing businesses.

Chat with your website visitors and customers to build long-lasting relationships that drive growth. Integrate your favorite apps, use bots for automating mundane tasks, create FAQs and use them within the chat, leverage rich messaging for within-chat actions with Kommunicate.

Would you recommend this product?

told almost everything

Pros:

Easy to use, and gives flexibility to handle all customer related issues, and

its Bot feature helped us alot to handle our customer queries.

Cons:

For me everything was amazing, but yes they should improve little bit on there UI

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Cofounder @kommunicate.io | @Applozic
Thanks Gaurav for the feedback. We released a fresh new design yesterday, check it out and let us know your valuable suggestions.
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Marketing Manager | Growth Guy

It has good analytics in place and allows you to have personalized customer support and use bots as well

Pros:

It is a unique hybrid model

Cons:

Can be customized as per geo locations

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All Things B2B Marketing
Thanks for the feedback, Syed. We're working on localization and geo-location based customizations. We will be releasing it in a few weeks time.
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ChethStudios

Curious to know the roadmap for this. More key differentiators should be added to the product. Will update this review when I actually test it out.

Pros:

A great model. Solves a very important usecase which other tools are not doing a good job at.

Cons:

The UI and positioning could be improved.

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All Things B2B Marketing
Thanks Chetan, Our team is working constantly on design improvements and key differentiators. Would love to discuss the product roadmap with you. I am available at parth@kommunicate.io
Cofounder, Apxor

Looks like this product has shaped with all the experience working with multiple customers in this space.

All the best team.

Pros:

Product built with real customer pain points.

Cons:

way to go !

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Senior Software Engineer, JC Penney

Good job team Kommunicate, really good product.

Pros:

A great tool for customer support along with bot. Easy to integrate. It has good analytics and allows to have personalized customer support.

Cons:

Its good overall but looking forward to have some more interesting features in it.

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Founder

Plus the team provide a great support service.

Pros:

It’s scaleable and the bots are very engaging taking the pressure of human interaction.

Cons:

None yet

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Co-founder, Skillspace.ai & DPhi

Product looks very promising. Could ease out things for all those who are struggling with support emails.

Pros:

Good to handle customer support and admin interface looks pretty intuitive, making it easy for the support executives.

Cons:

Nothing as of now

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Cofounder @kommunicate.io | @Applozic
Thanks for the feedback, Chanukya. We're working on email integration to bring all your chats and email into a single place.