Kitten Cards - The Cat Trading Card Game

My girlfriend got me into playing this a while back, as she had been a longtime player. The game rules state one account per PERSON. However, apparently since we share an iTunes account, they assume we are the same person? Without warning, they reset both our accounts and deleted our entire collections, as well as my little sister, who has just started playing. I guess you are not supposed to trade with friends & family? I tried to contact support, but they were totally unresponsive. They are happy to take payment, but not to provide any support.