Varun Shoor
@varunshoor · CEO, Kayako
Hi ProductHunt, thanks @loaibassam for hunting us!
We launched the new Kayako yesterday and would love your feedback.
Customers expect an uninterrupted conversation - even as they switch from Twitter to email, from email back to your Help Center - without worrying about what might fall through the cracks or whether they’ll lose track of various support tickets
We believe that traditional helpdesks just aren’t helpful anymore.
Businesses are struggling to keep up. Teams are prevented from connecting the dots, from truly understanding their customer, and to make each interaction count for more: friction-free customer service, human conversations, and deeper relationships.
It’s 2016 and yet, in many ways, customer service is still living in the 1990s. It’s time to stop treating customers like support tickets, and start treating them like people.
Kayako is here to change that, and help businesses get better at customer service. We really want to hear from you - let us know how you like the new Kayako!
PS: We've added a Product Hunt exclusive for the community. Click through to check it out!
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Brian Lee
@kay0stheory · code monkey @ theymadethat
@varunshoor pretty impressive start. imo there are two things you're missing (unless I missed it) to enable 'uninterrupted conversation': voice and allowing responses to customer reviews (I'm sure you guys are probably working on voice). imo interacting with customer reviews is a really important social media feature that is ignored by almost every customer support platform. Of course implementing it will be much harder than the rest because of non-technical reasons
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Leo Bassam
@loaibassam · Founder, CEO at Plutio.com
@varunshoor, I am really delighted to have found Kayako! Love every aspect of the product so far. Great job :)
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Varun Shoor
@varunshoor · CEO, Kayako
@kay0stheory Thank you Brian! You nailed it, that has been our vision with Kayako.
The world needs to evolve beyond treating customers like “tickets” and “Twitter customers” and “email customers”. Unlike traditional helpdesks, we've designed the Kayako platform to be channel agnostic, built around conversations and people, not channels and tickets. Your business and your team shouldn’t need to think twice about supporting or reaching their customers on their preferred channel, or need to jump through hoops to get there.
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Varun Shoor
@varunshoor · CEO, Kayako
@loaibassam Thank you so much, means a lot to the entire team at Kayako! ❤️
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Jus
@sassigeeks
@varunshoor Hi I just signed up to Kayako via Product hunt for the Growth plan which says 3 agents for life for free. I just wondered how this works as when I login to Kayako it says I'm on a trial and that with 3 agents it will be $1,800 a year. I just wondered how this works. Does it mean the Growth plan is free until you add a 4th agent or have I got the wrong end of the stick?
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Dan Wong
@gnownad · Product, UrbanMassage
@sassigeeks when you're ready to upgrade from the trial, drop us a line (we should have contacted you by then!) and we'll set up your 3 free agents or equivalent discount if you need more :-)
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Jus
@sassigeeks
@gnownad Okay brilliant thank you.
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Marcos Ortiz
@marcosluis2186 · PM, Growth for @MyCP & @MyPaladar
@varunshoor @Kayako excellent product: Great UI design. This proves that design could be used as a growth hack to scale your company.
So, Here´s my feedback:
1. Design is Brand Building too: You are a great example of this. In every part of the site, you are using a consistent UI and a great color palette. Even the pictures used in the blog are focused on this. So, send my regards to the whole Design team at Kayako
2. Security matters: My favorite part of the site is the Security´s page:
https://www.kayako.com/security
Security is one of my passions, especially everything related to HTTPS, TLS, Cryptography and Security Engineering, so it´s amazing to see that you are putting the bar very high for cyber criminals. Great work !!!
BTW, congrats for this:
https://www.ssllabs.com/ssltest/...
Good security is Good Business
I see you are a @Cloudflare customers, so I know you are in good company.
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