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Leo Bassam
@loaibassam · Founder, CEO at Plutio.com
I have truly struggled to find a simple yet advanced self-help centre. I tried Zendesk and the likes... and I personally think Kayako easily beats them!
I have just started setting up a knowledge-base for my new startup Plutio.com - here are my thoughts:
- Finding my way around Kayako's dashboard and customization settings was incredibly quick and easy!
- Their default theme was very basic, but that allowed me to easily customize it to match my brand. The HTML and CSS editor is really simple and fast.
- Their support and sales team was very helpful and only few minutes away.
- Personally, I found their pricing very competitive and affordable, especially as we are just starting up.
- Adding categories and articles is different than the others, it is not a dashboard, it is actually inline with the theme... So it is "what you see is what you get" type editor. Which I personally like.
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Jamie Edwards
@jmedwards · Co-founder, Kayako
@loaibassam wow, thanks Leo! Bowled over. Glad you liked the 'inline' experience of managing content in the Help Center. We spent a lot of time talking to full time self-service authors and content managers to understand the workflow, productivity challenges. Lots left to do, but onwards and upwards 🚀
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J. Alexander Curtis
@_jacurtis · Co-Founder, OhMyTix
@loaibassam As much as people like to rave about Zendesk, i find it very basic in its feature set. The (very) few things it does, it does so cleanly and efficiently. But it really is lacking in its overall features.
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