Kayako Messenger

Effortless real-time messaging that teams and customers love

5.0/5
About

Kayako Messenger is effortless live chat software, helping you provide live support and convert visitors into customers in real-time. Give customers a simple way to get support with a modern messaging experience across websites, apps, email, and social. Kayako Messenger scales with your team, whether you're supporting 100 customers or 100,000.

Would you recommend this product?
35 Reviews5.0/5

A very good system with an awesome design

Pros:

Great design. Very cool UI and functionalities. The chat history for the site visitors is a brilliant idea

Cons:

When a visitor sends a message, there should be a browser notification just in case the agent is working on something else on the system

@ceejaiy Hey Clinton - we actually launched browser notifications today too! Find out more here: https://support.kayako.com/artic...
We've been beta-testing browser notifications, and they're a great improvement for agents!

Why pay thru the roof for Zendesk?!

Pros:

Works very well and deeply integrates to Kayako

Cons:

Early days and some customisations are yet to arrive, but they're working fast on it.

Since, they only concentrates on one thing that is Customer Support Tools, they are able to come up something like this.

Congratulations Kayako!

Pros:

It is reliable and most awesome chat interface I have ever seen...Well done.

Cons:

I wish they would have launched it a lot earlier..

I've seen this app being made from scratch, I knew back then that this will be a winner!

Great Work!

Pros:

Beautiful, context aware app!

Cons:

Browser & browser tab notifications missing.

What I like: Customers don't have to leave the webpage they're currently on, and they can also continue browsing the website while the Live Chat widget is positioned visibly in the corner of the screen.

Pros:

Love the clean and beautiful design of the tool (+ the website)

Cons:

Not sure as I'm waiting for them to confirm that it can be used for my website