Intercom for Slack

Chat, qualify and close leads directly from Slack

4.3/5
About

Intercom for Slack is a new two-way integration makes it easy to convert your hottest leads right from Slack. Get instant notifications about new conversations, quickly respond and qualify leads without leaving the app you already have open all day. You can choose exactly what you’re notified about in which Slack channels, so you can focus on your best opportunities first.

Would you recommend this product?
PM and Evangelist at Adobe Spark

It's pretty funny -- I work on a Slack integration, and we used to have a tool built in (called Operator!) that allowed customers to ping us directly in Slack when they needed help. After we started using Intercom, that became basically obsolete, but I really missed having that interaction actually in Slack, where I spend 95% of my day (instead of switching over to the web). Now that Intercom lets us have customer conversation right in Slack (and qualify and close them too) I pretty much have everything I need. Great integration, what a pleasant surprise!

Pros:

Works exactly as expected, reduces context switching

Cons:

None that I've seen yet, but it's only been a day!

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Co-founder & COO @ Pretty Instant

Have been using Intercom at Pretty Instant for years now and this integration will be a great improvement to our workflow!

Pros:

Super convenient to stay in Slack when responding to our site visitors.

Cons:

Doesn't yet support all of the features that Intercom has to offer, but excited for future updates and functionality

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Building Missions.ai

This is a great Slack integration. It really does bring the power of Intercom into Slack in a way that's natural and functional. It keeps the conversation in sync between Intercom and Slack as well so that you and your team can float between tools, desktop and mobile. 👏

Pros:

• Easy setup

• Intuitive, feels natural.

• Avoids context switching

• Actionable notifications in Slack, as they should be!

Cons:

• Creates a new channel for each conversation

• Wish there was a "notes" feature so our team could discuss privately like in Intercom

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What I saw was comments on threads don't show up in the intercom conversation
Associate @ UBS Wealth

We are pretty happy with Intercom for Slack, things go faster and reduce switching between environments!

Pros:

No need to get out of Slack into Intercom

Cons:

Still need to go on Intercom for some details

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