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Intercom Educate

What a knowledge base should be–personal and intelligent

From the maker

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Matt Hodges
@mattnhodges · Marketing at @Intercom
G’day hunters. 👋🏻 Matt here from Intercom. Today we’re so, so, so excited to launch a brand new product. It’s called Educate, and it’s our take on what a knowledge base should be–personal and intelligent. With Educate you can create a public help center where customers can find answers on their own, and your support team can quickly search for and share… See more

Discussion

M
Matt Hodges
@mattnhodges · Marketing at @Intercom
G’day hunters. 👋🏻 Matt here from Intercom. Today we’re so, so, so excited to launch a brand new product. It’s called Educate, and it’s our take on what a knowledge base should be–personal and intelligent. With Educate you can create a public help center where customers can find answers on their own, and your support team can quickly search for and share… See more
Daniel Kempe
@danielkempe · Co-Founder @ Quuu.co
Pretty cool, but would have liked to see this as part of my existing subscription seeing as it's already on the large side...
Oliver Lukesch
@oliverlukesch · CTO, Avuba
This feels like the first step to an Intercom-based chatbot. As 50% of our customer requests usually can be answered by linking to a FAQs article, I can't wait for this happen.
Alex Topiler
@topilarity · Head of Product, Co-founder, Tailwind
Is the knowledge base integrated with the messenger in any way for users to actually find articles or is the only way to search for articles by going to the knowledgebase "home" page?
Åke Brattberg
@akebrattberg · Founder Statbot.io (Intercom Analytics)
Congrats team! We, at Statbot.io have been using the beta for a while and I must say, it's sooo good!! <3