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Comments on “Intercom Educate”
Posts » Intercom Educate » Comments » Comment
Matt Hodges@mattnhodges · Marketing at @Intercom
G’day hunters. 👋🏻 Matt here from Intercom. Today we’re so, so, so excited to launch a brand new product. It’s called Educate, and it’s our take on what a knowledge base should be–personal and intelligent. With Educate you can create a public help center where customers can find answers on their own, and your support team can quickly search for and share… See more
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Chris Messina@chrismessina · 🏆 PH Community Member of the Year!
@mattnhodges this looks like the Knowledge Base product I've been waiting for. Extremely cool!
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Matt Hodges@mattnhodges · Marketing at @Intercom
@chrismessina 🙌🏻
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Helmut Juskewycz@hjuskewycz
@mattnhodges and what about the price after 6 months? I don't want to invest all the time to create the content and after 6 months you decide to charge XXX for it. Btw. what is the long term plan, do you guys charge for every new feature by simply calling it a product?
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Matt Hodges@mattnhodges · Marketing at @Intercom
@hjuskewycz 👋🏼 the simple and honest answer is that we need to understand how the product is used in the wild, so we can price it in a way that makes it affordable for customers of all shapes and sizes. Pricing is so, so hard. We want to make sure we get it right. To that effect, we're being upfront about our plans to introduce long-term pricing, and we w… See more
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Philippe Dame@pdame · COO, Ramius Corporation
@mattnhodges Looks great, I've now tried it out. Seems like a great first step, I'd love to know your roadmap for it. A couple quick suggestions due to early limitations perhaps: a) Rarely does an article not reference another. The link feature during article edit should ideally offer a way to select existing articles to permit cross-linking. Right now … See more
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Matt Hodges@mattnhodges · Marketing at @Intercom
@pdame Thanks so much for your feedback and suggestions, Phiippe 😀 Lots of good stuff in here. Many things we've already started to think about internally. It'd be great if you could share this with our team via the Intercom Messenger either on our site or inside the Intercom app. I'll make sure your questions are addressed and feedback is shared with the… See more
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Stan Massueras@stanmassueras · @Pulp.mobi - Former @Twitter @FB
@mattnhodges congrats Matt and co! Looking forward to play with it!
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Philippe Dame@pdame · COO, Ramius Corporation
@mattnhodges Thanks. I'll certainly do that. I look forward to seeing it progress and get more integrated to Resolve.
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Brian Donohue@brian_donohue · Product Manager, Intercom
@pdame @mattnhodges Thanks for the feedback, Philippe. We'll reach out to you directly in Intercom to continue the conversation on those points.
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Marcos Ortiz@marcosluis2186 · PM, Growth for @MyCP & @MyPaladar
wow @mattnhodges amazing work with your message. It´s a very interesting product with a brilliant design. Well done, guys.
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Matthew Boogaard@boogsau · Director
@mattnhodges G'day fellow Aussie! I'm currently an Intercom customer. Obviously it's early days, but it seems there's not much difference between Educate and existing KB solutions. I imagine the real difference will come with time with deeper integration with Resolve and hopefully Acquire. I'm in the Ecommerce game, so for Ecomm you really don't want someon… See more
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Matt Hodges@mattnhodges · Marketing at @Intercom
@boogsau G'day! You're spot on. There are lots of things we plan to do to improve Educate that are only possible thanks to the Intercom platform. What you describe you need, is something we're already actively thinking about. Right now you can share articles with end-users via the messenger, and they can open them inside your app (see how: https://docs.int… See more
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Juan Manuel Garrido@egafutura · Founder, EGA Futura
@pdame @mattnhodges 110% agree with you: The Help Center should ideally be promoted before the customer even starts typing in the Messenger.
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David Ryan@davedri · Founded Corilla. Red Hat & NUMA alumnus.
@boogsau @mattnhodges this is where @dcancel and the Drift team are really interesting in terms of their chatbot exposing the help docs for users.
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