Matt Bolton
Matt Bolton reviewedIntercomCommunicate personally with every single customer.
 RecommendedPros: 

Wealth of information about how users engage with our product

Multiple ways to communicate with users in / out of product

Cons: 

Need to implement the user qualifying tools for users, not just leads

We use Intercom as our primary communication tool with our SaaS users from Day 1 and have scaled with them since.

Matt Bolton has used this product for one year.