Inbox Grader by Freshworks

Free metrics 📈 for your business and team email ✉️

5.0/5
About

Inbox Grader by Freshworks, brings insights to teams using gmail. You can now measure the number of emails you received, replies sent, average response time, etc. Inbox Grader also generates your Year in review video that you can share with your team or customers.

Would you recommend this product?
Jey

Liked it.

Pros:

Works wonderfully. Useful metrics as far as i can see.

Cons:

Can the metrics be sent every now then and to my email id automatically?

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Shylesh
Maker
Product Manager @Freshworks
Thanks Jey. We're working on adding a few more features to the report. Also, we are making it an interactive dashboard (like Google analytics) where you can select the time period and filter for labels. We'd love to show you first when we done building it.

Will be great when the capability to filter messages based on labels is built. Nice product.

Pros:

Pretty useful metrics and nice graphics

Cons:

Considering the product is in beta, not much I can think of

Share

The report generated was wonderful, wish we had an option to choose which year's insight you want.

Love to check and compare my own progress for the past years.

Pros:

Wonderful insights for the past year. Loved the ease of use

Cons:

Go ahead and try this, no cons.

AVP Sales at Appknox

Would love to see some more stats like: "My ideal time of writing an email",

"total time spent of email", etc.

All the Best!

Pros:

It shows really awesome stats, especially my busiest day and time.

Would love to see this product grow and surprise us with more insights.

Cons:

My only concern in the permission that InboxGrader asks for while

signing. "Read, Send, Delete and manage your email"

Shyam
Maker
Product Maker @Freshworksinc
Hi @sugat_nayak , Thanks for taking time & sharing your review. We are working on some really useful insights for the v2.0. Will keep all our users posted, when we have that update released. Your concern on GMAIL read, send, delete & manage your email permissions is a fair concern. As i responded to another user in the comments below. Unfortunately GMAIL hasn't made available yet, a granular IMAP API access that can allow just "READ-ONLY" of the email headers (i.e. from/to/timestamp). Hence we had to resort to this full access permissions of your inbox. This is common with most popular gmail add-ons like boomerang/streak etc. Just to give you more context, as stated in our terms & privacy policy, we take data privacy & security very seriously. We can legally only read email headers (from, to, timestamp) which is needed to generate the metrics. We don't read subject or body of the email. We don't even store the from/to/timestamp as is. We only store your computed metrics so that we can send it over email & show you trends of how your metrics are improving over time. I hope the insights & the value it will provide over time, will make up for this extra permission.