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Comments on “Inbox by Zendesk”
Posts » Inbox by Zendesk » Comments » Comment
Belle Beth Cooper@bellebcooper · Co-founder, exist.io
This seems to have all the same features as HelpScout... am I missing the differentiator?
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Andy Cook@andygcook · Cofounder - Tettra.co
@BelleBCooper Probably not. My guess is that this is in direct response to startups offering simpler, lower-priced HelpDesk software that's easy to get setup in a few minutes.nnMost SMBs operate the majority of their communication from their email inbox, and don't need advanced support features like public Q&A, knowledge bases, etc. They just need a way … See more
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Scott Perket@scottperket · UX @AWS …Facebook, Zendesk, Salesforce
@AndyGCook At the bottom of the landing page, there is a link to a blog post with an interview with Zendesk co-founder and Inbox lead, Alexander Aghassipour, on why they built Inbox. nnDirect link: https://www.zendesk.com/blog/bri...
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Belle Beth Cooper@bellebcooper · Co-founder, exist.io
@AndyGCook Right. We use HelpScout too, for our two-person team. It seems to have all the same features so I don't know why you'd switch... unless Inbox works well on mobile. The phone image on the landing page insinuates that but doesn't make it clear. I generally reply to HelpScout emails from my own email client, but anytime I actually need to login to He… See more
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Brian Greenbaum@briangreenbaum · Product Manager, Weebly
@BelleBCooper PM on the Inbox team here. We designed and developed Inbox as a mobile-first web app even though it's primarily positioned for desktop use. This helped us keep the feature set lean and the UI simple. We think we did a good job with the mobile UI, but I invite you to check it out and let me know what you think.
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Belle Beth Cooper@bellebcooper · Co-founder, exist.io
@briangreenbaum Thanks Brian, that's good to know!
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