HotelTonight Aces Concierge

A real human to help make your stay perfect

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Not surprised to see HotelsTonight move in this direction after listening to @samshank's interview with @karaswisher on Re/code Decode. @samshank - curious to hear your thoughts on the growing movement toward short-term and nomadic living. Is this a lifestyle you see increasing in popularity and if so, can you share any future product plans to support this group of people? E.g. an all-you-can-stay subscription service on HotelsTonight would be iiintteresting. ๐Ÿ˜Š
@rrhoover @karaswisher Thanks Ryan! Nomadic living is definitely an interesting trend - I see it as part of a broader trend toward spontaneous living. Where should I go tonight - Napa? Vegas? A hip LES hotel with a rooftop pool? That's the lifestyle we enable. We'll continue to support this lifestyle and maybe even have a subscription offering (not showing our cards yet tho. :)
@samshank @rrhoover @karaswisher Agreed. Not just in the hospitality industry, but we're also seeing a huge shift in the workplace industry as well. Workers want flexibility.
It's a very interesting offering from HotelTonight. It would very interesting to see a partnershp between Lolatravel and HotelTonight
@marcosluis2186 Thanks Marcos - Paul and the team at Lola are great so definitely an opportunity there!
@samshank I shared it with Ellen (VP of Product) and Paul, so we will see.
Great idea. Been testing it. Wish it worked out of check in times. Been using operator for that
@ourielohayon Thanks Ouriel - what would you want to use Aces for outside of checkin/checkout times?
@samshank well many needs may happen only during check-in but could be taken care of before. Eg booking a show ticket or restaurant table. I think you should allow the access to the concierge from the moment the hotel is booked and not just during checkin times. Ps big fan of HT you guys have a rock star customer support
@ourielohayon got it - makes a lot of sense. Good opportunity for improvement for sure!
@samshank I've been using your app on a daily basis since leaving my NYC apt of 20 years in Sept. 35ish bookings since then. Massive fan. The app and the concierges in the beta have been nothing short of wonderful. Keep it up and let me know if you need anything beta tested!
@redboy Thanks so much!
use this service often - great to see a REAL HUMAN concierge --- this adds nuance that can't be recreated with a bot --- nice work @hoteltonight