HelpScout

Simple support system, without all the crap you don't need

get it
#2 Product of the DayMarch 05, 2014

Reviews

  • Kris Aguero
    Kris AgueroCo-Founder of @Advancify
    Pros: 

    Great for team collaboration and helpdesk.

    Cons: 

    More inboxes

    We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!

    Kris Aguero has used this product for one month.
  • Tonx Konecny
    Tonx KonecnyFounder, YES PLZ
    Pros: 

    Real-time collaboration on tickets, Nothing falls through the cracks, Gets better with use.

    Cons: 

    Slack integration asks for excessive permissions

    My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.

    Tonx Konecny has used this product for one year.

Discussion

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Jack Smith
Jack SmithHunterPro@_jacksmith · Serial Entrepreneur & Startup Adviser
My favorite email support system. I hate Zendesk and co, which are way too bloated and have awful UX. I've tried a LOT of support systems.
Colin Nederkoorn
Colin Nederkoorn@alphacolin · CEO, Customer.io
Use this software every day. Help desk software was a crowded space and help desk software you like to use is becoming crowded. HelpScout is a really great option with great people behind it.
Derek Shanahan
Derek ShanahanPro@dshan · Three Hex, Cloud Unicorn
Damn fine content marketing from these guys too. Top notch.
Andy Cook
Andy CookHiring@andygcook · Cofounder - Tettra.co
I've used HelpScout for nearly 2 years now. Love the product and the founders are awesome too.
Laura Roeder
Laura Roeder@lkr · Founder, MeetEdgar & Ropig
Absolutely love helpscout - indispensible for our team