Simple support system, without all the crap you don't need
Great for team collaboration and helpdesk.Cons:
We love using Help Scout to rally up the support related emails we get on a regular basis. We switched over from Google Groups and won't look back!Kris Aguero has used this product for one month.
Real-time collaboration on tickets, Nothing falls through the cracks, Gets better with use.Cons:
Slack integration asks for excessive permissions
My last company, Tonx Coffee made great use of Helpscout. It feels like a secret weapon.Tonx Konecny has used this product for one year.