1. posts
  2.  → Harvestr
  3.  → reviews

Harvestr

All in one product management platform.

5.0/5
About

Harvestr helps you build the best products for your customers by leveraging user feedback and data.


🔎 Centralize user feedback and identify improvement opportunities
💎 Prioritize with confidence to focus on the most valuable features

🔔 Close the feedback loop with customers and communicate on your roadmap

👉 Give it a try

Would you recommend this product?
CEO @ Botspell

I've been using Harvestr for a few months now and I've really seen the difference compare to other product management tools! We now have a state of the art customer feedback loop and and a better workflow. UX is simple and the team is super helpful!

Pros:

Lots of integrations, customer notifications, pricing

Cons:

Not any that I can think of...

Share
CEO at Harvestr, Product Maker
thanks for your kind words @kamil_kad
I agree with you. I tried many other tools but Harvestr is the best :)
Share

A must have for product management! I started using Harvestr to sort out our product management problems related to on-boarding, product features and pricing. We used customers feedback and complaints from emails and intercom to prfioritize new devs and adjust our pricing strategy. Thanks to Harvestr we are sorting our problems step by step. The team is happy using it and the clients are happy that our product evolves in their advantage.

Pros:

Very scalable easy to use. A must have !

Cons:

So far so good :)

Share
CTO & Founder @ harvestr.io
Hi Jonathan, thank you for your review. Really happy to hear that you like your experience with Harvestr 😄

Very usefull if you build a product people spend time on (to learn, call ...) less usefull if you build e-commerce platform where customer feedback about the platform is not the main focus for success compared to products you sell & marketing

Pros:

- good way to collect feedback from all sources

Cons:

- no way to collect feedback from facebook

- need to link manually to your other tools

Share
CTO & Founder @ harvestr.io
Hi Diane, thank you very much for your review. You are totally right about e-commerce solutions not being our main focus for the time being. We will look forward into how we could reduce friction concerning linking Harvestr to other tools :)
CEO, Tend.ai

Productboard is the same price and does far much more, and is way more polished. Seems like Harvestr could start at a lower price point given what's already in the market.

Pros:

Simple feedback prioritization tool

Cons:

Expensive considering the competition

Share
CEO at Harvestr, Product Maker
Thanks for the feedback James! However, saying that we are more expensive than the competition (including the one you mention) is incorrect in most cases. Our price does not work per user but per team and we offer all our features for every plan because we think that this way of pricing is fairer than the alternatives you can find on the market. What's more, you'll get 2 month free if you subscribe for a year. We want to give our customers high value for money so all feedback on pricing is more than welcome!
Product Manager

Seamless integration with Zendesk !

Pros:

Very usefull tool with clear interface.

I like the way i can highlight user verbatim in support message.

Cons:

It took some time for support operators to take the habbit of using harvstr in Zendesk.

Share
CTO & Founder @ harvestr.io
Hi Enzo, thanks for that :) Really happy to hear that you like you experience with Harvestr. Feel free to reach out to us if there's anything you would like to see in the product.
PM @ Yoopies

I am lucky to be part of the first beta users, and I am really impressed by Harvestr's team commitment to user feedback and product improvement. Very exciting!

Pros:

Being able to link one message to several feature requests by highlighting parts of the message.

Very helpful and quick team.

Cons:

The only con I see is that it's still in Beta, can't wait for the release on January :)

Share
CTO & Founder @ harvestr.io
Hi Clément, Thank you so much for that. Your feedback helps us a lot in improving our product :)
Plain English Fan, Entrepreneur, PHP Dev

Great tool, really nice for managing feature requests and linking multiple users' queries to a single bug or feature.

Pros:

Easy to integrate with Intercom

Cons:

No way to reopen intercom tickets when Harvestr status updates

Share
CTO & Founder @ harvestr.io
Hi Dave, Thank you very much for your feedback. Reopening Intercom tickets when Harvestr status updates is a great idea. We've integrated it in our roadmap. We'll let you know when its specified :)
Co-founder & CEO @ lemlist

Very nice app to keep track and prioritize feature requests and make sure we keep everyone updated about the state of their request

Pros:

Easy, to set-up and connect to Zendesk and Intercom,

Sends automatic updates to sales/support team about the state of their feature requests

Cons:

Waiting for a Salesforce integration

Share
CTO & Founder @ harvestr.io
Thank you for your feedback Guillaume, glad you like Harvestr :)
Customer Support Manager @Dailymotion

It's a great team. They care about how you use the product, and your needs in terms of Support or Product team.

It will help you to define your top feature request, understand your user feelings and iterate with the Product team.

For the moment it's great for feature requests. It could be improved for Product feedback (Be able to pick an emotion with a visual representation to clearly identify happy / angry customers.)

Also, I already said that, but the team is GREAT :D Lot of interesting discussion with them, and you feel listened as a customer / potential lead...it's really cool :)

Keep going guys, you're bulding an awesome tool !

Pros:

Great team. Create a SSOT for your Product / Sales / Support.

Cons:

Need more options on Product integrations (ex : Zendesk) / Need more visual representation.

Share
CTO & Founder @ harvestr.io
Thanks for this Giovanni! Your valuable feedback helps us develop the best product possible. We definitely plan on building better integrations for next year :)

It’s easy to use. I’m using it at work every days.

Pros:

Ju great

Cons:

great

CTO & Founder @ harvestr.io
Hi Ju, thank you for you review, happy to hear that you like Harvestr :)
CEO & Co-founder, Remotehour

All-in-one tool for feedback. Visualizing feedback and conversation with clients is helpful for startups to improve their product and services.

Pros:

Easy to connect with Zendesk, Intercom and etc

Cons:

No way to collect feedback from social media like Facebook

CTO & Founder @ harvestr.io
Hi Shun, thank you very much for your feedback. Social media integration is indeed something are are investigating. We can clearly see the potential of this type of solution, especially for B2C companies. Right now, the main subject we are working on for this type of source is how to quickly extract and categorize relevant information from discussions that are more likely to get long and polluted. We would be really happy to discuss about your specific needs in order to figure out a solution that would fit your workflow :)